None Of Us Are As Clever As All Of Us - Edition 86

Boost Productivity and Customer Experience: Strategies for Success

Get practical strategies for enhancing team productivity and customer experience. Learn about agentless contact centers, eliminating workplace friction, and first-contact resolution. Plus, get a comparison of Workforce Engagement Management software for 2024 and solutions that will improve the poor reputation of tradespeople.

Revolutionizing Customer Service: The Shift to Agentless Contact Centers

Marie Angselius Schönbeck shares how agentless contact centers are revolutionizing customer service by leveraging AI and automation to enhance their efficiency and customer satisfaction. This shift addresses the increasing demand for seamless customer interactions. Learn more here.

How to Boost Productivity and Morale by Eliminating Workplace Friction

Learn how eliminating workplace friction can significantly boost your team’s productivity and morale. This article explains the impact of reducing unnecessary obstacles on team dynamics and overall performance. 

First-Contact Resolution: The Key to Customer Experience?

Is first-contact resolution the key to a superior customer experience? Steve Morrell shares how resolving issues on the first interaction can transform customer satisfaction and improve your business outcomes in this article.

Comparing Workforce Engagement Management Software in 2024

Rebekah Carter provides a comprehensive comparison of the leading Workforce Engagement Management software options for 2024. In this article, you will learn how different platforms stack up in terms of features, usability, and cost to make the best choice for your team. 

Why Tradespeople Have Such A Poor Reputation And What To Do About It

This podcast episode explores the reasons behind the poor reputation of tradespeople and offers actionable solutions that can improve their public perception, build customer trust, and improve their professionalism in the trades industry. 

Colin has conducted numerous educational workshops, on how to improve your Customer Experience, to inspire and motivate your team. He prides himself on making this fun, humorous, and practical. Speak to Colin and find out more. Click here!