Product View from our VP of Product, Rodney Hassard
The past 18 months have been exhilarating for the CX industry with the mainstream emergence of generative AI, poised to revolutionise business-customer engagement. As the initial excitement settles, vendors and organisations are adopting a more pragmatic approach to implementing AI-powered use cases, focusing on the customer and the real-world problems these technologies solve.
This design-led thinking approach is crucial, as it has been proven to deliver greater value to customers and, in turn, to the businesses providing these technologies or services.
At Syndeo, design thinking is at the core of how we build our platform and solutions. For instance, our Digital Exchange solution simplifies and accelerates customer engagement on social messaging platforms, offering over 15 out-of-the-box connectors to Facebook Messenger, Instagram, Line, WeChat, WhatsApp, Kakao and more. Our AI Assistant solution harnesses the power of generative AI to enhance chatbots, with industry-aligned Experience Apps that expedite the value realisation of self-service deployments. When a live agent is required, we seamlessly pass context to leading contact centre and CCaaS platforms such as Genesys, Five9, 8x8, Verint, Nice and Google.
👀 See how easy it is to add and connect digital channels to leading CCaaS platforms in the demo video clip below (in this case to Genesys Cloud).⬇️
In the coming months, we have exciting releases planned that will extend our presence to voice and enhance our capabilities on mobile and the web. These developments will further advance what’s available today, driving more value and differentiation for our customers.
For Rodney’s insights on the evolution of CX and customer engagement over the past 20 years, or for advice on transforming your CX, please reach out to him at rodney@syndeo.cx
Revolutionising CX and EX: A conversation with Karin Aalberts, Orange Business
Recommended by LinkedIn
Syndeo CEO and Podcast host, Oliver Lennon recently had a fantastic conversation with Karin Aalberts, European Head of CX & EX Digital Business Consulting & Innovation at Orange Business, discussing the ever-changing realm of customer and employee experience. Karin, equipped with a strong background in data science and omnichannel strategies, shared her extensive knowledge on the critical role of technology in simplifying and enhancing both customer and employee interactions.
The discussion delved into the challenges and opportunities presented by digital transformation, the impact of AI and GenAI on business operations and the importance of integrating data seamlessly to provide a unified and personalised experience.
IN CASE YOU MISSED IT...
Transforming Customer Experience with AI: Insights from Alok Kulkarni, Cyara
Alok Kulkarni, a serial entrepreneur and the CEO of Cyara, one of the world's leading AI and voice testing companies delves into the dynamic world of customer experience transformation on the Syndeo Podcast. Listen now on Apple, Spotify and YouTube.