Social Commerce and Influencers: a win-win
Today, the union between social commerce and influencers has become an essential strategy for connecting brands with their consumers in an authentic and effective way. This evolution reflects a shift from the traditional Tupperware parties of the 1950s to the sophisticated integration of technology and social media we see today. After the conversation we had on the mAD Podcast with Patricia Aragón and Fabiola Guerrero Ros, we better understand the constant relationship between influencer marketing and social commerce, and how properly leveraging this practice will be crucial for managing strategies that truly influence consumers’ purchasing decisions.
The Tupperware parties of the 1950s, where hostesses like Brownie Wise demonstrated products in a social setting, are the precursors of today’s social commerce. The difference now is that technology has amplified these interactions, allowing consumers to connect with brands and products through their mobile devices and social media in a more direct and personal way.
Social Commerce and Influencer Marketing: A Powerful Intersection
Influencer marketing has evolved significantly over the last decade: what began in the beauty and fashion sectors has diversified, encompassing a wide range of industries. Influencers are no longer just celebrities, but content creators who bring authenticity and closeness to brands through their own professionalism and expertise.
The key to success at this intersection is the ability of influencers to generate trustworthy and genuine recommendations. This shortens the purchase cycle and builds a more loyal customer base. Additionally, the constant interaction between influencers and consumers creates engagement that benefits both the brands and the content creators themselves.
Benefits of Social Commerce for Brands
Social commerce offers brands a unique opportunity to create larger and more qualitative audiences. Instead of focusing all efforts on driving traffic to a website, where elements like UX, UI, and trust throughout the experience come into play, brands can now interact directly with consumers on social platforms, facilitating more effective conversions and strengthening their relationship with the audience.
Social commerce as a practice allows brands to benefit from more powerful conversion and a sense of familiarity with the consumer. This close connection, provided by influencers, is something that other marketing strategies cannot match, as it is perceived as a much more credible and personal recommendation.
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Facing a VUCA Environment
The term “VUCA” (Volatility, Uncertainty, Complexity, and Ambiguity) perfectly describes the current environment in which brands operate. In this context, integrating social commerce and influencer marketing presents both challenges and opportunities. Technology plays a crucial role, helping brands capture users’ attention in a saturated digital space.
The main challenge is to use technology to offer attractive and personalized shopping experiences, leveraging tools such as artificial intelligence and augmented reality. These technologies not only enhance the user experience but also allow brands to quickly adapt to changing market demands.
Looking to the future, the relationship between social commerce and influencer marketing will continue to evolve. Some emerging trends include:
In this regard, social commerce and influencers represent the forefront of digital marketing. Brands that know how to leverage this relationship and adapt to new technologies will have a significant advantage in creating meaningful and sustainable connections with their consumers. With a well-structured strategy and a deep understanding of market dynamics, the brands that best adapt and integrate their advertising efforts will be the first in users’ minds.
Patricia Aragón
Global Director Commerce & Innovation – ES&I