Special Edition: Do You Have The Insights You Need To Improve Customer Satisfaction?

Welcome back! This week we take a special in-depth look at IATA PaxInsight and enhancing the customer experience. Keep scrolling to the end for this week's (not so brief) News in Brief summary. Let's get to it.

Introducing IATA PaxInsight 

Do you know how your airline's passenger satisfaction compares to your competitors? IATA PaxInsight reveals the answers.

This comprehensive survey solution for airlines measures passenger sentiment at every touchpoint, providing a clear, data-driven picture of your airline's strengths and weaknesses compared to others.

Uncover actionable insights to optimize the passenger experience, boost loyalty, and gain a competitive edge. 

 "PaxInsight empowers airlines with actionable insights, enabling them to continuously improve and create a more seamless, satisfying experience for passengers worldwide." 

– Alan Murray Hayden, IATA Director of Airlines, Airports and Security Solutions 

Video of the Week: Transforming Airline CX Tracking and Benchmarking

Discover how PaxInsight by IATA helps airlines capture, track, and benchmark passenger experiences to enhance satisfaction and gain a competitive edge.

5 Quick Facts About PaxInsight 

• Real-time insights: Feedback collected from within 48 hours post-flight.
• Statistically sound: Minimum 150 responses per airline, region, and class from verified passengers.
• Tailor-made: Customizable packages for every airline's needs and budget.
• Comprehensive view: Benchmarking data across 60+ travel attributes.
• Trusted source: Designed and overseen by IATA for unbiased, accurate data.

Want to know more? Access the product guide with data samples.

FREQUENTLY ASKED QUESTIONS

In which languages is the survey available? 

Currently, all passenger content, including the survey invite and questionnaire, can be accessed in Arabic, Chinese (Modern Simplified), English, French, German, Portuguese, Russian, and Spanish.

What are the key benefits of using PaxInsight over other passenger feedback tools? 

PaxInsight stands out due to its comprehensive nature, covering the entire passenger journey and offering in-depth benchmarking against other airlines. It's designed specifically and in close collaboration with the airline industry, with questions tailored to capture the most relevant feedback. Additionally, IATA's neutral position ensures the reliability and accuracy of the data, giving you confidence in the insights you receive. PaxInsight also offers customizable packages to suit every airline's budget and specific needs, making it a financially attractive solution for all. 

How quickly can I expect to see results and start making data-driven decisions with PaxInsight? 

PaxInsight provides real-time feedback, meaning you can start accessing valuable insights almost immediately after passengers complete the survey.  This allows for quick decision-making and agile adjustments to your services based on passenger sentiment.  The platform also offers intuitive visualizations and reports, making it easy to identify trends and take action. 

Can PaxInsight help me identify specific areas of the passenger journey where my airline needs to improve? 

Absolutely! PaxInsight measures passenger satisfaction across 60+ travel attributes, covering every stage of the journey. The data highlights areas where your airline excels and pinpoints specific touchpoints where improvements can be made. This granular level of detail enables you to focus your efforts and resources where they will have the greatest impact on passenger satisfaction. 

News in Brief

✈ flynas Commits to IATA Safety Leadership Charter

✈ Explained: How Emirates pilots reduce fuel and emissions during operations

✈ Airlines Magazine: A New Dimension to Currency Clearing

✈ Statement on Dutch Supreme Court decision concerning Schiphol Airport

✈ IATA urges Pakistan government to reevaluate Federal Excise Duty (FED) decision

✈ Chart of the Week: Air travelers’ views on SAF highlight a range of issues

Thanks for reading! Safe travels and please consider sharing this newsletter.