Tech in Travel: How Technology is Changing the Landscape of the Travel and Tourism Sector

There is no doubt that we’re living in the age of technology. So it’s no surprise that technology has changed the way the travel and tourism industry works as well. The landscape of the industry has changed significantly since Covid-19 and even prior to that, the industry was already well on its way to the digital world. But how exactly has the industry benefited from technology?

Here are a few ways the travel and tourism sector has changed with the improvement of technology:

Online booking: Booking a flight or reserving a hotel room has never been easier for customers and this has been taken advantage of by the travel industry as many agencies come up with their own apps or websites which allow a customer to book just with one click. This makes it super simple and easy to book or cancel any trips that the customer has booked.

Customer service: The days of having to go to the physical location of the agency is no longer in place. It is only a text away now. With the increase of social media and online chatting, it is now super simple to just text a customer care representative for any inquiries a customer might have and to add to the already existing benefits, customer care at most agencies is now available 24/7. In fact, you might not even be texting a representative but rather with an AI or a chatbot that will give you accurate responses at any time of the day. The way technology has changed is truly impressive, isn’t it?

Social media: It is truly impossible to talk about the effect of technology without mentioning social media. Travel agencies now relay information about their latest packages and offers using ads, posts, reels, tiktok videos etc. they can show you their entire itinerary for any trip in just under a minute. Customers can simply just hit like on a post and then directly message the agency for booking or inquiries. 

Sustainability: Due to the vast improvements in the field of technology, we are now able to live in a paperless environment and focus on screens. There are various examples of this such as a digital boarding pass or paperless ticketing etc. We are also able to easily link with sustainable tourism initiatives and focus on travelling without the worry of adding to environmental harm. 

Being in the digital world is truly fascinating, it is an impressive era and the speed and efficiency are to be taken advantage of to the highest potential. 

Book your corporate trips with Musafir Business today to enjoy the benefits of technology.