Tollring Tech Round-Up: Easter Edition

Welcome to the Easter edition of the Tollring Tech Round-Up! This edition shines a spotlight on our exciting strategic partnership with PingCo, our experience at the recent Cavell Cloud Comms Summit Europe event, and how we are helping customers to transition away from Cisco’s ECCR product, which is approaching end-of-support.

Elevating Customer Experience: Our Partnership with PingCo

We are thrilled to share an exciting development that promises to revolutionise our offerings and enhance your capabilities in the Microsoft ecosystem. Recently we have forged a global strategic alliance with PingCo , a move that will bring tremendous value to our collective customers and partners.

Simplified Provisioning for Enhanced Services

Through this partnership, our Analytics 365 Call Analytics and AI-Powered Recording will be available through PingCo’s TCAP Services Hub platform. With just a click, you can add our powerful analytics and recording services to your Microsoft Teams voice offerings, streamlining your operations, and providing your customers with unparalleled insights into their communication performance.

Empowering Your Customers with Insights

Our Analytics 365 Call Analytics empowers organisations of all sizes to visualise and measure crucial call performance metrics across Teams Phone activity. When combined with our AI-powered Call Recording, it unlocks deeper insights into customer sentiment, trends, and behavioural patterns. This invaluable data makes it easy for end customers to make informed decisions and tailor their services to meet the evolving needs of their customers.

Capitalising on Market Opportunities

Together with PingCo, we are ready to help you to capitalise on the rapidly growing Teams Calling market. This partnership isn't just about enhancing our offering; it's about empowering you to thrive in a competitive landscape.

Read More Here

Highlights at Cloud Comms Summit Europe

Last month we exhibited at Cavell Cloud Comms Summit Europe, held in London on March 12th. This event brought together industry leaders, innovators, and experts to explore the latest trends, challenges, and opportunities shaping the future of cloud communications.

One of the standout moments of the summit was our very own Product Marketing Manager, Ian Bevington , participating in a compelling panel discussion focusing on SME customer experience. Ian brought his wealth of knowledge and expertise to the table, sharing valuable insights on enhancing customer engagement and satisfaction within the SME sector. His contributions sparked thought-provoking discussions and provided attendees with actionable strategies to elevate their customer experience initiatives.

In addition to Ian's participation, the summit was further enriched by a keynote talk delivered by @PingCo, announcing our exciting new partnership with them.

Reflecting on the success of the summit, we are excited to continue driving innovation in the field of cloud communications. We extend our gratitude to Cavell Group for hosting such a remarkable event and to all the attendees who contributed to its success.

#CavellCloudCommsSummit #Tollring #CloudCommunications #Partnership #Innovation

Transitioning from Cisco ECCR

Cisco’s ECCR solution is approaching end of support, and we are working hard to help service providers and their customers to transition to a solution that will deliver value for the long term.

If you have customers still using ECCR, it’s time to think about your options in order to reduce disruption, revenue loss, service interruptions, and negative experiences for valuable clientele.

iCall Suite Call Analytics, coupled with Record AI, is the perfect solution for those who are looking to transition.

Embracing Innovation: The Tollring Advantage

AI-driven analytics isn't just a buzzword; it’s emerging as the cornerstone for enhancing customer experiences and driving operational efficiencies.

Our Call Analytics and AI-powered Recording not only fills the void left by ECCR; it elevates customer service standards to new heights. More than just a replacement, this integrated solution offers unparalleled benefits for end-users, paving the way for seamless transitions and enhanced functionality.

Key Advantages of iCall Suite and Record AI:

• Smooth Transition: Ensure continuity of operations with minimal disruptions, delivering expected functionalities and an intuitive user experience.
• Seamless Integration: Effortlessly transition to cloud-based solutions with guided migration, facilitating swift onboarding and operational efficiency.
• Exemplary Support: Receive best-in-class assistance at every stage, empowering partners to navigate complexities with confidence.
• Long-Term Security: Safeguard customer relationships and ensure longevity with white-label solutions that prioritize customer ownership and data security.

As the landscape of call centres continues to evolve, embracing AI-driven analytics isn't just a choice; it's a strategic imperative. With iCall Suite and Record AI as your allies, the future of customer service isn't just promising – it's downright transformative.

Read More Here

Tollring in the News

Technology Record: Tony Martino on unlocking innovation through data.

Read More Here

 VoIP Review: Unearthing Revenue with Tollring’s Analytics 365 Call Analytics its capacity to unearth missed revenue opportunities. Read More Here.

 Comms Dealer: Hilary Oliver shares insights into gauging the impact of artificial intelligence. Read More Here.

That's all for this edition of the Tollring Tech Round-Up. Stay tuned for more updates, insights and innovations from the world of analytics and collaboration.