The Top 5 Ways to Supercharge Your CoE
The world of automation moves quickly. Very quickly, and it's difficult to stay at the leading edge of the industry. Here's 5 ways to quickly transform your CoE with minimum effort and cost.
Stop taking a hammer and looking for nails, use the right tool for the job. More and more CoEs are using multiple vendors and tools, such as Power Automate for simpler automations at a lower cost, whist keeping the core platform (UiPath, Blue Prism) for the more complex processes.
Reliability is key. Unreliable bots erode business confidence in the CoE. Ensure bots are thoroughly tested before release, have effective error handling and self healing. Use analytics to spot trends before they turn into problems.
Utilise licences intelligently - schedule bots to maximise your utilisation (aim for 80%+) and use alternative tools to poll for files/email triggers. If you don't know what your utilisation is, find out!
You're going to hear a lot more about this over the coming year. RPA can manage workflows at a push, but it's not what it's designed for, there are much better toolsets for this, which enable you to stitch together multiple vendors for multiple tasks in a modular fashion and manage the transitions and path between these.
Whats the point building loads of automations then employing a team to look after them? Use a digital manager for your digital workforce to manage the bots on your behalf day by day, and only escalate exceptions as required.
Sounds great, but impossible?
Not necessarily..
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Smart RPA have a solution called Catalyst. It is a non-intrusive platform which provides detailed and configurable oversight of bot performance, in every conceivable metric. It sits across all vendors giving a single pane of glass for all your automations.
It provides monitoring and alerting based on configurable tolerances, so you won't get swamped drinking from the firehose, but will see problems emerging before they occur.
Alerts can also trigger self-healing activities such as re-runnning bots or restarting servers.
Catalyst allows you to schedule bots by SLA, but it does so intelligently, compressing your bot schedules into minimum time window and maximising your utilisation. It does this by monitoring all the downstream systems it needs to interact with and prioritises the schedule to best-fit this demand and supply. Expect to double your capacity in some cases.
The Optimise element of Catalyst provides the modular orchestration platform, allowing you to build and seamlessly manage workflows with multiple vendors.
The oversight and transparency Catalyst provides means the maintenance overhead is significantly lower, and your CoE can be much leaner, allowing you to scale and generate greater ROI for your customers.
Ask me to demo Catalyst for you and show you how we can transform your CoE.