Transformation Sounding Boards

We are really looking forward to seeing customers and colleagues at CIH and have a large number of events planned. This week we can also announce the availability of "sounding board" sessions for Heads of Service and Operational Directors.

This is dedicated 1-2-1 time with our Income Maximisation Directors @lauriefranks and @nickbeasley. We will be covering these topics:-

1. Considering re-structures, service design and transformation
2. Understanding the role of profiling, personas, and behavioural insights in your service
3. Embarking on full or part automation of services
4. Refreshing your FTA approach

Nick Beasley and Laurie Franks bring with them significant expertise in service design and delivery with proven results. They also harness the collective experience and input of more than 160 customers with numerous examples of best practice and exceptional performance.

If you'd like to book in a 45 minute session at the event for a coffee and a discussion please message me directly.