"Watermelon Effect" uncovered
“Death By Watermelon” – How Will Your IT Organization Avoid It?
Will your IT organization be able to avoid what could be considered “death by watermelon” – where the continued failure to meet business expectations results in greater business discontent and perhaps a change in service provider capabilities (such as outsourcing)?
Lessons from Old-School Metrics: The Limits of Utilization
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually perceived as a cost center, i.e., a part of the business or organization that does not contribute to profit but still costs money to operate. According to MetricNet, "… the best measure of labor productivity is agent utilization." In this blog, Roy Atkinson discusses why he disagrees and why we should be examining what we mean by Productivity.
Practical Tips for Addressing the “Watermelon Effect”
IT organizations need to understand and address what’s causing their inability to see the various issues that continue to adversely affect employees and the business operations they enable. This post examines the "watermelon effect"—what it is, how to address it, and practical tips to help.
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Uncover the "Watermelon Effect"
Learn what the Watermelon Effect is and why so many organizations struggle with it. Additionally, uncover the best practices for identifying and fixing the Watermelon Effect within your company.
Why Human-Centric IT Experience Management?
Learn from Mark Bewick how providing seamless support services to your employees improves the digital employee experience in your organization. Mark discusses the importance of human-centric IT experience management in understanding how employees feel about IT services. It highlights the frustration in IT management caused by limited metrics and introduces the concept of the ‘watermelon effect ’
Introduction to Human-Centric IT Experience Management
Are you:
If you're nodding along, it's time to explore human-centric IT experience management.
Join us on June 5th at 2 PM BST for a full introduction to human-centric IT experience management and how it can help you achieve happier end users, improve decision-making, and increase productivity.