we love to chat - at home

When we set up Unity4 19 years ago, we realized that there needed to be other ways to run call centre services. Today we talk about how we 'deliver good conversations'. The brand has evolved and the business has grown from a startup in a sun room, to a multinational offering a true contact centre platform, that helps companies manage all aspects of contact centre management. We are focused at solving the challenges of delivering consistently good conversations, through finding, retaining, enabling and celebrating great people.

Our virtual contact centre business is a true technology enabled business. Technology enables and empowers each part or our operation. Clients and partners look to us for the technology to run their contact centres and many of them also ask to use our team of mature and highly skilled home based agents. We are proud to combine great tech and great talent.

In the last few years a number of our customers have asked us to deliver customer support and sales over web chat, we have embraced this channel and have been growing this service option. Due to the unique nature of our home based agents, their maturity, life experience and skills, we can deliver low cost onshore support for small, medium and large organizations. If anyone would be interested in finding out how you can build your own team of home based chat agents or indeed would like to learn from our experience, we would be happy to share this success. We would love to chat as we love to chat.

unity4 - delivering good conversations

home based agents can deliver expert skills at a reasonable cost. 
They provide a viable, sustainable option to deliver excellence.