WEC STRATEGIC PLAN

In the last quarter of 2018 as part of the company’s growth and sustainability agenda, we launched the Business Reset and Business Excellence (R&BE) project to optimize our business processes The company has seen many significant changes as a result of the R&BE project. Subsequent to the R&BE, it became imperative for the company to formalise its strategic planning process and increase transparency for all our key stakeholders. 

After careful and thorough analysis and planning, we set forth our five-year plan in this strategic plan. Our focus will be on three (3) priority areas;

• Strengthening our financial position

• Improving the quality of our services to maximise customer satisfaction

• Attracting, developing and retaining top industry talent.

We have developed strategies to increase our market share in our current markets as well as to exploit opportunities in new markets. We will continue to build strategic alliances and partnerships, increase our asset base and invest in relevant technology as we increase operations in all our geographic locations. We will also increase transparency and accountability to promote and enhance confidence among all our stakeholders.

Providing quality service to our customers is a vital part of the WEC mission, therefore, we continuously work at improving our services to exceed customer expectations. Our Strategic Plan focuses on nine objectives that will help drive continued improvements in customer experience.

We will continue to provide value to our customers by providing quality services at competitive prices. We are also modernising our systems and processes to improve the quality of our services and achieve superior results

Our a diverse workforce is integral to our success. As we confront the challenges of embarking on our growth and sustainability agenda, we will continue to develop top talent with in-demand skillsets. We will also focus on providing an excellent work environment as well as investing in innovative tools which empower our workforce to work at their highest potential.

As we implement our strategic plan, we will increase our efforts to maximise the utilisation of our resources and take innovative steps to achieve our goals.