Why you should invest in AI-led surveillance solutions

In a business with multiple branches, you frequently hear from your branch managers about the challenges they face in managing operational disruptions, particularly concerning safety and compliance.

In India, surveillance systems are often seen merely as a collection of cameras and video recorders. Almost every establishment, from shops to offices, is equipped with these devices under the banner of e-surveillance. Unfortunately, this infrastructure primarily offers "passive recording," only useful for post-incident analysis, and lacks real-time insights or actionable intelligence.

This issue becomes even more critical during festive seasons or at the start of the month when branches experience a surge of customers. The increased workload can lead to staff working overtime, which in turn reduces overall vigilance and response capability.

Traditional surveillance vs. intelligent surveillance

A true AI-enabled Remote Monitoring Solution (RMS) will impart several capabilities to a traditional CCTV infrastructure. Some key features include real-time alerts for immediate actions and monitoring to ensure all elements of your CCTV setup (cameras, video recorders, storage devices, etc.) are functioning optimally. It also offers a centralized live view of all cameras on a single console or through a mobile app (Android/iOS), with the ability to download footage remotely and provide cloud backup. This proves to be very useful in the event of theft of a video recording device. 

The above offering can be further enhanced with a 24x7 integrated command & control centre (CnCC) where all such alerts are handled using advanced technologies like Robotic Process Automation (RPA). Such technologies obviate the scope of any human error in monitoring. Depending on the severity of the alert, the CnCC executive can initiate real-time actions like calling QRT/Police/store manager, in line with the SOP defined by the user. 

The advanced AI-enhanced remote surveillance solutions can go beyond the conventional surveillance methods to collect useful, unstructured data. This can serve as a useful tool and unlock a new world of business insights. At a very basic level, counting footfalls or even monitoring the store/branch opening/closing timings, branch overstays, can all be achieved on the same platform. The capability to customise use cases in line with business operations can help businesses fine tune their business model, making it more efficient for enhanced customer experience. 

Benefits to the business

1. The integration of AI allows these systems to bring forth advanced analytics and automatically assess patterns, trends, and anomalies to identify potential security/business concerns. As a result, businesses can start predicting problems before they occur, automate responses, generate actionable insights for better decision-making, and improve efficiency. 
2. Advanced monitoring technologies can seamlessly integrate with existing infrastructure comprising of diverse OEMs, offering – hardware, software, AMC, and monitoring. In other words, there is little or no need for fresh capex as the existing capex can be effectively utilised.
3. Developed to suit the needs of the digital age, intelligent surveillance systems can support both Web portals and apps with live feed and footage retrieval. Thus, live viewing and footage retrieval becomes easy and hassle-free. You can tap into necessary security footage on the go with the right credentials.

Key advancements in surveillance technologies include the transition from analog to digital systems, enabling intelligent analytical capabilities such as facial recognition, object detection, and behavioral analysis. Businesses are leveraging these capabilities not only to enhance security but also to gain valuable insights into customer behaviour, footfall counts and patterns, and product interactions. For instance, our state-of-the-art Command Centre with AIoT-enabled remote monitoring systems processes 60,000+ alerts daily. These solutions use several deep-learning AI modules and have prevented 1800 critical threats till date helping our clients achieve more than 25% energy efficiency.

However, such robust and advanced intelligent remote monitoring systems require tight integration amongst controller hardware, platform software, RPA-enabled monitoring centre along with business-specific AI use cases. Often, the ownership for these diverse pieces of solution rests with separate partners results in a scattered approach which comes with its own challenges of management and coordination. Hence it is often a smart idea to partner with an integrated solutions provider who can not only help you set up an advanced remote monitoring solution but also manage and monitor it on your behalf. 

Here is a quick dipstick for you to assess your current surveillance system:

1. Is your surveillance solution capable of generating real-time alerts?
2. Is it capable of monitoring the health of your CCTV infrastructure? 
3. Do you receive a centralised, live view of all the cameras on a single console?
4. Does your RMS solution support live view on your Mobile App (Android and IOS) as well?
5. Are you able to download the footage remotely?
6. Do you have a cloud back facility for footage, regardless of your location? 
7. Is your solution scalable to support additional/new AI use cases in line with your business needs? 

Building a safer future

Advanced surveillance, such as AIoT Remote Monitoring Solution, can address these issues and unlock a new paradigm of efficiency. Businesses increasingly need automation solutions that offer scalability, flexibility, and cost-effectiveness. A powerful combination of AIoT and RPA can empower businesses in retail, banking, warehousing & logistics, manufacturing, healthcare, and more to make smarter decisions, optimize operations, and achieve significant cost savings for an enhanced customer experience. With a strong understanding of your unique business needs, a competent partner can take your security operations to the next level without putting a dent in your bottom line.