Convenience Leaders Vision Group

Mark Wohltmann, Director of NACS Global, presented a compelling presentation focused on trends that are shaping the industry and retailer best practices across the globe at CLVG's July virtual meeting. CLVG members and guests enthusiastically shared their experiences and perspectives on everything from loyalty to EV conversion to seating to e-commerce to electronic shelf tags to collaboration and much more. All participants agreed upon the importance of continuous innovation, having a thoughtful adaptation of global trends, and that a nuanced understanding of market-specific preferences is needed to successfully navigate the future of convenience retailing and mobility. Read about all this in the latest CLVG Vision Report, “Near and Far: Looking at Global Convenience Retailing.” You’ll be fascinated with the Vision Report’s full “In The Room” transcript and the meeting summary in “CLVG Views.” ⏭ Available for download now: https://lnkd.in/g5z52uau #conveniencestores #futureofconvenience #globalretail #customerexperience myra kressner Eva Strasburger Roy Strasburger

Are convenience store loyalty programs optional or essential? At a recent Convenience Leaders Vision Group (CLVG) meeting, the topic of loyalty programs was explored with several participants emphasizing their role in customer retention and experience differentiation. Members reflected on their efficacy and evolution in the digital age, stressing that loyalty is about more than rewards, it's about connecting with customers and influencing their behaviors through unique offerings and strategic use of technology. The Vision Group Network Co-Founder Roy Strasburger added a cautionary note about loyalty programs not cannibalizing regular sales, underscoring the delicate balance required in loyalty program design. He said, “You have to be careful that you're not giving away things to your regular customers that they would normally buy.” Read the full discussion in the newly released CLVG Vision Report, “Near and Far: Looking at Global Convenience Retailing.” You’ll be fascinated with the Vision Report’s full “In The Room” and the meeting summary in “CLVG Views.” ➡ Download: https://lnkd.in/g5z52uau #conveniencestores #futureofconvenience #globalretail #loyaltyprograms myra Eva Strasburger 

“Capital, for me, is a big deal. I can't make a lot of mistakes here experimenting with some of these ideas that make sense conceptually but aren't proven,” shared Donald Rhoads, CEO of The Convenience Group. “I would love to have a whole bunch of kids hanging out at my stores drinking beverages, but again, I have to weigh the ROI on that because my parking stalls are really important to me.” Joe Sheetz, Executive Vice Chairman, Sheetz shared a similar sentiment “I'm not going to say that we're in the business or have the strategy of trying to get people to hang out, but I will say that we will probably never build another location without a seating area.” CLVG members and guests explored the shift from transactional to experiential customer engagements in convenience stores, focusing on the challenges and opportunities of creating spaces where customers can work or socialize. Read the full discussion in the newly released CLVG Vision Report, “Near and Far: Looking at Global Convenience Retailing.” You’ll be fascinated with the Vision Report’s full “In The Room” and the meeting summary in “CLVG Views.” #conveniencestores #futureofconvenience #globalretail myra kressner Eva Strasburger Roy Strasburger

“We found that each incremental change isn't likely to give you what you want or expect, but when you put a lot of those things together and change lots of different things, you might achieve a breakthrough. It comes with a lot of trial and error. You're never going to hit it right on the first time out. You really have to stick with it in order to get there,” says Mark Samuels, MBA, EVP of Convenience Retailing at Dash In/The Wills Group. Convenience Leaders Vision Group (CLVG) members and guests highlighted the importance of innovation and the value of adapting global insights to local markets. They shared experiences of learning from international practices and highlighted the need for an open-minded approach to integrating new ideas into their business models. Read the full discussion in the newly released CLVG Vision Report, “Near and Far: Looking at Global Convenience Retailing.” You’ll be fascinated with the Vision Report’s full “In The Room” and the meeting summary in “CLVG Views.” ➡ Download: https://lnkd.in/g5z52uau #conveniencestores #futureofconvenience #globalretail myra kressner Eva Strasburger Roy Strasburger

“Looking at all those different retail sites around the world, what I found is that on every issue and opportunity, there's always someone else in the world who is more advanced than you are,” says Mark Wohltmann, Director of NACS Global in the latest Convenience Leaders Vision Group (CLVG) meeting. Wohltmann presented an insightful overview of current trends in the worldwide convenience and mobility industry. Among other takeaways, CLVG members and guests discussed the need to adapt to changing consumer behaviors, such as the increasing preference for shopping close to home, unplanned purchases, and the demand for healthy choices. Read Mark’s full presentation and the dynamic retailer discussion that followed in the latest CLVG Vision Report, “Near and Far: Looking at Global Convenience Retailing.” You’ll be fascinated with the Vision Report’s full “In The Room” and the meeting summary in “CLVG Views.” ➡ Download https://lnkd.in/g5z52uau #conveniencestores #nacs #futureofconvenience #globalretail myra kressner Eva Strasburger Roy Strasburger

Now Available! The newest CLVG Vision Report “Near and Far: Looking at Global Convenience Retailing” explores convenience retailing around the world. Mark Wohltmann, Director of NACS Global, presented a compelling presentation focused on retailer best practices across the globe. Following the presentation, CLVG members enthusiastically shared their experiences and perspectives. Mark’s presentation, “CLVG Views” meeting summary, and “In The Room” full transcript will be among the most relevant, actionable, and comprehensive resources available to the global convenience industry. #conveniencestores #nacs #futureofconvenience #globalretail myra kressner Hal Adams Lisa Dell Alba Fouad El-Nemr Annie Gauthier Scott Hartman Tony Miller Gregory M. Parker Darren Rebelez Mark Samuels, MBA Donna Sanker Joe Sheetz Kevin Smartt Barbara Stoyko Eva Strasburger Roy Strasburger Brian Donaldson Brandon Hofmann Donald Rhoads Troy Dickson Reynold Montemayor Ricardo Tamez Talavera

Retail media networks might be the 'next big thing' in convenience retail. Are you ready? Learn more in the latest Convenience Technology Vision Group (CTVG) Report.

Convenience Leaders Vision Group's (CLVG) newest Vision Report discussing trends and innovation in global convenience retailing and mobility will be out next week! At their July 10th virtual meeting, CLVG members and guests emphasized how the customer journey within convenience retail is rapidly evolving from purely speed-based transactions to immersive, experiential engagements. the importance of continuous innovation, thoughtful adaptation of global trends, and that a nuanced understanding of market-specific preferences is needed to successfully navigate the future of convenience retailing. “If you have the right services, and you have the right experience, and you create a very safe and welcoming environment for people to come for charging, people will use the dwell time for other shopping needs,” said Brian Donaldson, CEO of Ireland’s Maxol. Troy Dickson with Parkland and Maxol shared their experiences in adapting to EV demands, including customer engagement and payment challenges, Barbara Stoyko with Shell focused on experimenting with various retail formats globally to complement their EV programs, emphasizing the importance of innovation and adapting to new market needs. Subscribe now so you don't miss this Vision Report’s important ‘In The Room’ conversation: https://lnkd.in/eiEdWQms. #conveniencestores #futureofconvenience #globalretail #electricvehicles #ev myra kressner Eva Strasburger Roy Strasburger Mark Wohltmann

CLVG, moderated by myra kressner, had a terrific 2-hour virtual meeting on July 10th! Mark Wohltmann, Director of NACS Global, shared compelling trends and experimentation from convenience retailing and mobility around the world. A robust discussion ensued among CLVG members and invited global industry leaders! Look for CLVG’s newest Vision Report "Near and Far: Looking at Global Convenience Retailing" next week. The “Views” and “In The Room” full transcript will be among the most relevant, actionable, and comprehensive resources available to the global convenience industry. Subscribe now so you don't miss this important conversation! #conveniencestores #nacs #futureofconvenience #globalretail Eva Strasburger Roy Strasburger

“Our companies are on the path of growth, and in a lot of the towns and areas where we’re trying to get permitted currently, those cities are asking us, and want to understand, what we’re doing to make our sites more sustainable. And, of course, I think it is high on a lot of people’s list, the consumers’ list, of being a good actor today and doing your part. So, I’d like to have a conversation around reasonable, easy things that as retailers we could do, that are low hanging fruit and then what’s that next level of sustainability measures we should be thinking about.” -- CLVG Member Kevin Smartt, president and CEO of TXB . The April CLVG meeting tackled this topic and it is covered in the recently released Vision Report, “Envisioning Sustainability in Convenience Store Design.” Based on the group’s latest quarterly virtual meeting, you’ll find a comprehensive report addressing sustainable store design, ROI and customer opinion. Read “The Views” for CLVG members’ thought-provoking points of viewon the balance between sustainability, weighing the ROI of sustainability efforts and the potential for long-term gains through energy savings and incentives. Don’t miss “In The Room With CLVG” for the full transcript of the dialogue as it occurred, for an inside track on members’ employee and customer sustainability strategies and challenges. #conveniencestores #thoughtleadership #retail #sustainability #construction #storedesign   Eva Strasburger Roy Strasburger myra kressner