Human communication has significantly transformed since our existence, from making abnormal noises and non-verbal gestures to facial expressions and precise language; we have diverse forms of communication. Conversations between humans and machines can be complex, as there are certain drawbacks, such as a lack of a humane touch, context flow, and a natural-sounding response. Conversational AI goes above and beyond basic answering and standard text messaging it interprets text and speech with the help of natural language processing, automated speech recognition, advanced dialog management, deep learning, and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses. Present-day AI-integrated chatbots possess the ability to have a complete dialogue with humans, offering them the essence of human understanding. These advanced chatbots have enhanced the customer service experience and are currently expanding into numerous industries. For brands tasked with upgrading their customer experience by driving personalization and efficiency, Conversational AI is the key to achieving these objectives. Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.
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Now on - Beyond conversational AI - A Ukrainian Success Story! CreaLog Software-Entwicklung und Beratung GmbH on Stage! In Rahmen des #CACES 2024 - Conversational AI & Customer Experience Summit stellen Anne Schilling und Anna Mutska den komplexen Bot von Kyivstar vor. #conversationalAI #Bot #AI #Telco #Solution
The wait is over! The Conversational AI & Customer Experience Summit Europe has officially begun! 🚀 The energy is electric as our first speaker steps up to deliver insights that will shape the future of customer experience and AI-driven innovation. Prepare to be inspired by breakthrough ideas, connect with top innovators, and get hands-on with the newest advancements in Conversational AI and Customer Experience—all designed to empower you and elevate your expertise. Don't forget to share your journey with us using #CACES2024; we’d love to hear about your experiences! 🌟 #GenAI #CACES #ConversationalAI #CustomerExperience #TechSummit #DigitalTransformation #Innovation #AI #CX #CustomerSatisfaction
The countdown is almost over – just 1 day left until the Conversational AI & Customer Experience Summit Europe kicks off! 🚀 Prepare to dive into the forefront of Conversational AI with industry pioneers, cutting-edge technology, and game-changing ideas set to redefine customer experience. From AI-powered personalization to advancements in LLMs, tomorrow promises an inspiring day full of insights, networking, and impactful discussions. Join us to: 🌟Discover actionable insights from industry leaders who are redefining customer experience with Conversational AI. 🌟Network with like-minded professionals, expanding your connections and ideas. 🌟Stay ahead of the curve with the latest trends in AI-powered solutions and breakthrough tech. 🌟Transform your CX strategy with expert guidance and real-world examples that inspire change. 👉 For more details: https://lnkd.in/dp6t_MRu 📅 Mark Your Calendar: 6th & 7th November 2024 📍 Venue: Leonardo Royal Hotel, Munich, Germany Are you prepared to take your CX game to the next level? Let’s make every conversation count! 🙌 #CACES2024 #ConversationalAI #CustomerExperience #AIInnovation #CACES #GenAI #Chatbot #Networking #Summit #LeaderShip #CustomerSatisfaction #CX
Exciting times ahead at the Conversational AI & Customer Experience Summit Europe! Chaehyuen Liem, Product Owner at Mercedes-Benz AG, will be diving into the world of #HeyMercedes. Join us as Chaehyuen shares the journey behind HeyMercedes, the voice assistant redefining in-car experiences, and explores how large language models #LLMs will further enrich its capabilities. 👉 Click here to know more: https://lnkd.in/dp6t_MRu Chaehyuen will explore the contrast between LLMs and task-focused systems, highlighting how key qualities—natural, predictive, personal, and empathetic—can be harnessed to seamlessly integrate AI with brand identity, creating more intuitive user experiences. 📅 Mark Your Calendar: 6th & 7th November 2024 📍 Venue: Leonardo Royal Hotel, Munich, Germany 🔗 Register now: https://lnkd.in/dnCzPSWg Don’t miss out on Chaehyuen’s insights at the Summit! #caces #caces2024 #ConversationalAI #CustomerExperience #LLM #SpeechRecognition #GenAI #VoiceAssistant #Networking #TechSummit
We’re thrilled to present our panel discussion, "Integrating Conversational AI Across Industries: Challenges and Opportunities," on Day 2 of the Conversational AI & Customer Experience Summit. As organizations in telecom, technology, and customer service sectors delve deeper into Conversational AI, this session will reveal the unique challenges and untapped potential of deploying AI-driven solutions at scale. 👉 Click here for more details: https://lnkd.in/dp6t_MRu Moderator of the discussion: Oliver-Andreas Leszczynski – Director AI & Data, MEYER WERFT GmbH & Co. KG Panelists who will be joining us: Søren Meincke Persson – Head of Engineering, Telia Christos Koimtzis – Business Development Manager, Deutsche Telekom Thomas Neumann – Principal Manager Digital, Vodafone Ana Burica – Director of Business Growth and Strategy, Infobip This conversation promises to be packed with actionable insights and foresight into the evolving role of AI in customer interactions across industries. 📅 Save the Date: 6th & 7th November 2024 📍Venue: Leonardo Royal Hotel, Munich, Germany 🔗Register today: https://lnkd.in/dnCzPSWg Don’t miss out on this essential session at the summit as we bring together leading minds to shape the future of Conversational AI! #AIChallenges #caces #caces2024 #ConversationalAI #CustomerExperience #CXTransformation #GenAI #AIEthics #CustomerSatisfaction
At the upcoming Conversational AI & Customer Experience Summit get ready for an insightful conversation on "Overcoming Challenges in Conversational AI Adoption", where industry leaders will dive into the hurdles and strategies for successfully implementing Conversational AI across various sectors in the organization, unlocking its potential to transform customer engagement and streamline operations. For more details click here: https://lnkd.in/dp6t_MRu Round Table Discussion Details: Moderator: Oliver-Andreas Leszczynski – Director AI & Data at MEYER WERFT GmbH & Co. KG Round Table Members: i. Erwin Pellemans – Product Owner Robotics & AI at Rabobank ii. Natasja Wientjes – Senior Director Customer Service at DHL eCommerce iii. Manu Pandey – VP Customer Experience at Swiss Re iv. Olga Khryapchenkova, PhD – Lead Experience Manager at NIO v. Alejandro Correal – Senior Global Adoption & Change Management Nestlé vi. Jarno M. Koponen – Product Design Manager at Zalando vii. Pablo Franco – Director of Product Design at Delivery Hero viii. Ivan Kostešić – Market Growth Manager at Infobip ix. Edward Pauls – Team Lead Generative AI at Swiss International Air Lines Join us to explore the latest insights and strategies from these key players in Conversational AI. 📅 Save the Date: 6th & 7th November 2024 📍Venue: Leonardo Royal Hotel, Munich, Germany 🔗Register today: https://lnkd.in/dnCzPSWg Don’t miss out on this chance to learn from the best! #caces #caces2024 #ConversationalAI #CustomerExperience #AIChallenges #DigitalTransformation #GenerativeAI #TechSummit
Join us for a dynamic panel discussion on "Human-AI Synergy: Enhancing Customer Experience through Collaboration" at the Conversational AI & Customer Experience Summit. Dive deep into how Human-AI partnerships are shaping the future of customer experience, paving the way for seamless, efficient, and impactful interactions. 🌟 👉 Click here for more info: https://lnkd.in/dp6t_MRu Our panel discussion will be skillfully moderated by: Christoph Esslinger, Ph.D. – Co-Founder & Managing Director, Ideabay.AI Our distinguished panelists include: Michael McTear – Emeritus Professor, Ulster University Gennaro Montanino – Conversational AI Strategy, AXA Switzerland Katherine Munro – Data, Analytics & AI Engineer, Swisscom Mark Zakhvatkin – Director of AI & Data, IU International University of Applied Sciences Don’t miss this opportunity to learn from industry leaders about creating meaningful, AI-driven customer experiences! 📅 Save the Date: 6th & 7th November 2024 📍Venue: Leonardo Royal Hotel, Munich, Germany 🔗Register today: https://lnkd.in/dnCzPSWg See you at #CACES2024! #ConversationalAI #CustomerExperience #caces #TechSummit #CXTransformation #GenerativeAI #CustomerSatisfaction #ProductDesign #AIChatbot
At the Conversational AI & Customer Experience Summit Europe, we’re thrilled to feature Yuri Lakhtionov, Automotive Domain Director at Andersen Lab as one of our keynote speakers. Join us as we explore how automation can be a game-changer in today’s fast-paced market. 🌐Discover more event details: https://lnkd.in/dp6t_MRu Yuri Lakhtionov is the Automotive Domain Director at Andersen Lab, leading growth through digital transformation and innovation in the automotive and industrial sectors. With expertise in sales, business development, and project management, Yuri brings extensive international management experience. He focuses on driving strategic advancements and delivering value through cutting-edge solutions tailored for global enterprises. 📅 Mark Your Calendar: 6th & 7th November 2024 📍 Venue: Leonardo Royal Hotel, Munich, Germany 🔗 Register now: https://lnkd.in/dnCzPSWg Let’s unlock the potential of digital transformation together at the CACES! #Automotive #ProjectManagement #caces #caces2024 #ConversationalAI #CustomerExperience #DigitalTransformation #AIAutomation
Unlock the future of customer connections at the Conversational AI & Customer Experience Summit Europe! We're excited to have Ana Burica, Director of Business Growth and Strategy at Infobip, bring her expertise as a keynote speaker. She will reveal about how brands can blend emotional intelligence with automation to create deeper, more meaningful customer connections. 👉Discover more event details: https://lnkd.in/dp6t_MRu A strategy enthusiast and change agent, Ana is driven by her passion for transformation, technology, marketing, innovation, and building exceptional customer experiences around digital platforms. Ana began her career as a startup founder, developing a strong growth mindset through three dynamic entrepreneurial years. Transitioning to the corporate world, she has since excelled in roles spanning product marketing, platform development, presales, agile transformation, and digital customer experience across both B2C and B2B segments. Now back in a startup environment, she is dedicated to crafting strategies for diverse client segments and exploring new business opportunities to fuel growth at Infobip. 📅 Mark Your Calendar: 6th & 7th November 2024 📍 Venue: Leonardo Royal Hotel, Munich, Germany 🔗 Register now: https://lnkd.in/dnCzPSWg Don’t miss the opportunity to hear Ana’s vision on elevating customer experiences through Infobip’s groundbreaking approach! #CPaaS #GenerativeAI #NLP #Omnichannel #CustomerSatisfaction #caces #caces2024 #ConversationalAi #CustomerExperience #AITools #SentimentAnalysis #B2BMarketing
This week Oleksandr Honchar Co-founder & CTO at Neurons Lab will lead an insightful session on "Customer Service Agent Systems for Enterprises: A New Era Beyond RAG" at the Conversational AI & Customer Experience Summit Europe, where he’ll explore how AI is pushing beyond traditional frameworks to unlock transformative potential in enterprise customer service. 👉For more details: https://lnkd.in/dp6t_MRu Oleksandr Honchar is the Co-founder & CTO of Neurons Lab, an AI consultancy he helped establish in 2019. Oleksandr is a globally minded entrepreneur with a passion for technology and philosophy. Currently based in Madrid, Spain, he shares his expertise through insightful blogs that explore the intersections of tech and philosophy. 📅 Mark Your Calendar: 6th & 7th November 2024 📍 Venue: Leonardo Royal Hotel, Munich, Germany 🔗 Register now: https://lnkd.in/dnCzPSWg Join us to gain fresh perspectives and insights from a leader shaping the future of AI-driven customer service. #ConversationalAI #CustomerExperience #caces #caces2024 #CustomerService #ProductDevelopment #LLM #GenAI #DeepLearning