ILHA USA National Operational Advisory Board

Join CBRE's Rachael Rothman, CFA, ISHC at The Lodging Conference in Phoenix for the 'Forecasts, Facts and Figures' panel discussion on Tuesday, October 8th. Sign up for the conference here: https://lnkd.in/ecXWBx5 #cbrehotels

Join us on Wednesday, September 25, for an engaging webinar, “How to Leverage Experiences to Drive Room Demand, ADR, and Loyalty.” In today’s competitive hospitality landscape, experiences have become the ultimate status symbol for modern travelers. This session will delve into how your brand can create memorable moments that not only surprise and delight guests but also boost your bottom line. Learn from industry leaders Catherine Woods, Director of Marketing at Beemok Hospitality Collection (BHC), Julia Chaland, Resort Manager at Alila Ventana Big Sur, and Kate Halvey, Director of Guest Experience at Southall - Farm and Inn. They’ll share their expertise on how to differentiate your brand through unique experiences, elevate every guest's stay, and market these offerings effectively to increase revenue, moderated by Erika Kraus from Way. Whether you’re a hospitality professional looking to enhance guest satisfaction or a marketer aiming to highlight your brand’s uniqueness, this webinar will provide actionable insights you can implement immediately. Sponsored by: Way Date: Wednesday, September 25 Time: 11 am EST Don’t miss this opportunity to transform the way you think about guest experiences, watch it here https://lnkd.in/eyFEk8i5

As one of the co-chairs of The AHLA GM Roundtable I had the absolute honor of presenting one of last year’s AHLA GM of the Year Awards to fellow Hyatt GM, Brian Kramer. We also celebrated the career of now-retired Hyatt legend Michael Smith with the Lifetime Achievement Award. Then closed out the GM Summit with a fireside chat with Donohoe Hospitality President, Thomas Penny. These were three of my top highlights from the entire Hospitality Show event! I just found out that this year I’ve been nominated for an AHLA GM of the Year Award! I’m truly grateful to have my name mentioned among this group. Winners will be announced on the main stage on Oct. 28 in San Antonio. I also hope you’ll join me before the awards ceremony at the GM Summit at The Hospitality Show to celebrate top talent in the our industry, connect with general managers from across the country, and gain insights from industry leaders on issues facing general managers. Learn more about the GM Summit at https://lnkd.in/gpxqm49E Register for The Show at https://lnkd.in/gU5TkX4D American Hotel & Lodging Association Hyatt Hotels Corporation Thomas Penny III Michael O'Keith Smith Brian Kramer

DC Dwellians at a Nationals/Cubs game

Atlanta! The ILHA National Operational Advisory Board is hosting a networking event on Wednesday August 21st, from 5:00 PM to 7:00 PM at the Tesserae of Thompson Atlanta Buckhead Hotel. Connect with fellow industry professionals, learn from leading experts, and give back to a worthy cause. Admission to the event encourages a $20 donation to support STEM Atlanta Women, Inc. https://lnkd.in/esr4nGfT A special thanks to our partner, Relay, for sponsoring this event. Don't miss out! RSVP today Donte P. Johnson Sharon Hirschowitz Barak Hirschowitz Anna Domingo

𝗧𝗵𝗲 𝗱𝗮𝘁𝗮 𝗺𝗮𝗱𝗲 𝘂𝘀 𝗱𝗼 𝗶𝘁, 𝗮𝗴𝗮𝗶𝗻. CBRE Hotels Research just cut its 2024 #RevPAR outlook for the second time this year. It wasn’t fun, but clients value independence and integrity over good news. Our revised national forecasts call for 2024 RevPAR growth of 1.2%, down from 2% previously. There are reasons to be optimistic: - Potential rate cuts - Increasing inbound international travel - Moderating inflation - Easing comparisons - Low supply But there are also risks: - A softening consumer - Geopolitical risks - Increasing consumer leverage - Slowing employment and GDP growth - Competitive encroachment How an individual hotel will perform varies widely depending on location type, price point, and market, among other factors. That's why CBRE and #cbrehotelsresearch provide forecasts for: - 65 markets - 6 chain scales - 6 location types - 4 economic scenarios - 3 price tiers, as well as - National forecasts 𝗔𝗹𝗹, 𝗶𝗻 𝗳𝗶𝘃𝗲 𝗺𝗶𝗻𝘂𝘁𝗲𝘀 𝗼𝗿 𝗹𝗲𝘀𝘀. Check-in at the store, check-out with the forecasts. 𝗢𝗻𝗲 𝗰𝗹𝗶𝗰𝗸 𝘀𝗲𝗹𝗳-𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗶𝗻𝗴 𝗰𝗮𝗻 𝗯𝗲 𝗳𝗼𝘂𝗻𝗱 24x7x365: https://lnkd.in/gBPAdqc2 For custom market/submarket forecasts, and FP&A support, reach out to websales@cbre.com   We'd love to hear your feedback (DM me if it's not good, kidding-ish 😄 )   Michael Nhu, Celeste Santangelo, Cole Mortland, Erin Mulvania, Christine Bang, Will Webster, Robert Mandelbaum, Tommy Crozier, John Barreto, Lindsay Dyer, Hogan McDade, Kasia Dziewulska, Dennis Schoenmaker, Ph.D. CRE®, Joseph Chiappone, Alison Grimaldi, Meghan Phillips, Stephanie Peek, Darice Fichter Rose, ILHA USA National Operational Advisory Board International Luxury Hotel Association #hotelinvestment #hotelbudgets #forecasts CBRE, CBRE Capital Markets CBRE Valuation and Advisory Services #cbrea #hotels

Artificial intelligence isn't just about self-check-in, robots cleaning bathrooms, and matching guests with overcrowded destinations based on their Twitter, Inc. or Meta feeds. Instead, #artificialinteligence stands to reshape the competitive dynamics of the entire hotel industry: - The decision to brand, or not, and the franchise fee you pay - The management company you select, and the fee you pay - The capex you have to fund (robots cost more than housekeepers) - The talent you hire and the skill level needed - The amenities you offer, hint, it's likely to be zero or all - How hotels price their guests, not their rooms So much has been written about the potential cost savings from #AI, but let's not forget that swapping Income Statement expenses for Balance Sheet and Cash Flow Statement funding doesn't make the costs free, and if hiring is tricky now, it could be even more so in the future. I stopped using my #magiceightball around my 10th birthday, so it's hard to predict the future, but here are our thoughts on how AI will shape our industry, and we'd love to hear yours. Christine Bang, Jack Corgel, Robert Mandelbaum, Michael Nhu, Cole Mortland, Darice Fichter Rose, Jennifer Bainger, Celeste Santangelo, Hogan McDade, Will Webster, CBRE Hotels, CBRE, CBRE Valuation and Advisory, CBRE Capital Markets, CBRE México, CBRE España, #AI, International Luxury Hotel Association, ILHA USA National Operational Advisory Board

Loyalty can't be measured, but results can. In 2023: - Hotel loyalty programs contributed over 50% of room nights sold. - Loyalty point redemption revenues increased 11% y/y - Loyalty members per room increased 6.4% y/y And all for less than a cup-of-coffee-PAR, exact figure in the report. In most cases, is "to brand or not to brand" even a question? Leave your thoughts in the comments below. Christine Bang, Robert Mandelbaum, Cole Mortland, Jennifer Bainger, Erin Mulvania, Darice Fichter Rose, Tommy Crozier, Marriott International, Hilton, Hyatt Hotels Corporation, Accor, IHG Hotels & Resorts, Choice Hotels International, Wyndham Hotels & Resorts, CBRE, CBRE México, CBRE Valuation and Advisory, CBRE Hotels, #cbrehotelsresearch, ILHA East Coast Chapter, USA, International Luxury Hotel Association