Safelite For Agents

From expanding our touchpoints to exploring new digital opportunities, we’re reshaping how we connect with consumers to make things as easy as possible for agents and policyholders. Learn more about what we’re doing to deliver a seamless customer experience.

The devastating aftermath of Hurricanes Helene and Milton is being felt nationwide. Media reports show the powerful blows both made to communities across the Southeast. While I am pleased to know that our Safelite associates in impacted areas are safe, our hearts and thoughts are with those who lost loved ones. We also know that the rebuilding process is going to be a long one. It’s often in the worst of times that we see the best in people who step forward to offer assistance, including our associates. Team members are rallying during this unprecedented time to serve their communities where possible and help those who need their vehicles to provide immediate services. Our top priority is ensuring the health and well-being of our associates and customers while providing critical and essential safety services. We continue to assess the damage from both hurricanes and their impact on our associates and their communities, so we can further support them through our Safelite Foundation. At the grassroots level, our people are uniting to contribute to our Caring Heart Fund, which will directly help their teammates during this difficult time. I’m proud of our team. 

Whether it’s your dream vehicle or not quite your cup of tea, the Tesla Cybertruck certainly turns heads on the road. When this futuristic vehicle has glass needs, owners are in great hands with Safelite. The Cybertruck’s windshield is BIG and requires four people to safely complete the installation. And what a fine job our team did in navigating the many intricate steps it takes to replace and recalibrate this vehicle’s complex windshield! Hats off to our Recalibration Services, Technical Training and Quality teams for their impressive collaboration, and great job to the associates pictured here in Long Island, New York. As we see more of next-generation vehicles on the road, our teams across the country are ready to get the job done right.

We’re evolving the Safelite experience to serve your policyholders better. This includes changes to our digital capabilities and the in-shop experience.

Consumer behavior is changing and so are we! Check out the first of our three-part series about Safelite’s customer experience evolution and how we’re changing to fit a new customer landscape. You’ll find a special message from Safelite’s President and CEO, Renee Cacchillo, and CMO, Christina Pletnewski.

Summer is almost here! Whether you’re vacationing at the beach or road-tripping, attending baseball games or hosting cookouts, we hope it’s a memorable season. And know that if glass damage happens along the way, Safelite is here for you and your policyholders. Remember, Safelite for Agents is a quick and easy way for agents to initiate claims on your policyholder’s behalf so they can get back to their summer fun!

Memorial Day honors those who died in military service for the United States. Join me in remembering them while keeping their families in our thoughts. Their ultimate sacrifice deserves our greatest respect. Who are you honoring this Memorial Day? Let me know below.

Continuing education courses are a great way to stay ahead of the curve. Learn more from our President & CEO, Renee Cacchillo, and Vice President of Sales Operations and Pricing, Nabeel Adam, as they take a closer look at our continuing education program.

My trip to Georgia last month was an incredible opportunity to see our hard-working associates doing what they do best. Their commitment to excellence and passion for our customers was great to witness first-hand and hearing about their personal lives and experiences made for a meaningful visit.   Team, thank you for the warm welcome you extended to me and the other Safelite and Belron® leaders who attended. Keep up the great work!   Carlos Brito Gérard Damski Nigel Doggett Phil Pavitt Richard Tyler Susan Ormiston Pete Rohrs Ashley Veisz Jamie Donais