Liezel Jonkheid

Liezel Jonkheid

My passion is to humanise customer experience. Director at The Consumer Psychology Lab

View articles by Liezel Jonkheid

Breaking through average

Breaking through average

September 10, 2021

11 likes

The power of A-grade service recovery

The power of A-grade service recovery

April 22, 2021

20 likes7 comments

How an outside-in approach to your business pays off

How an outside-in approach to your business…

March 19, 2021

14 likes6 comments

What if… what customers say, can secure your company's future?

What if… what customers say, can secure your…

February 16, 2021

22 likes9 comments

How being human can be a game changer

How being human can be a game changer

January 22, 2021

26 likes7 comments

How to get value from customer feedback that is not always what it seems

How to get value from customer feedback that…

December 18, 2020

23 likes8 comments

Cooking up an experience

Cooking up an experience

November 25, 2020

17 likes5 comments

Redesign your customers'​ experience around three emerging customer personas

Redesign your customers'​ experience around…

September 11, 2020

27 likes7 comments

A runners guide to improving customer experience

A runners guide to improving customer…

July 29, 2020

13 likes3 comments

Are retailers'​ responses to adjust their online channels to purchase essential goods sustainable post Covid?

Are retailers'​ responses to adjust their…

June 10, 2020

3 likes

Humanising your customer contact during lockdown

Humanising your customer contact during…

April 16, 2020

10 likes2 comments

How we improved our “dating game” to find new recruits

How we improved our “dating game” to find…

April 3, 2020

4 likes

Delightful customer experience when least expected

Delightful customer experience when least…

February 18, 2020

24 likes2 comments

Three tips to improve customer communication

Three tips to improve customer communication

February 11, 2020

7 likes4 comments

5 ways to get the guest feedback you need to grow your accommodation business

5 ways to get the guest feedback you need to…

December 2, 2019

5 likes

Why I am drawn to the world of customer experience

Why I am drawn to the world of customer…

December 2, 2019

5 likes

‘Speed dating’ for talent – 9 lessons learned from an experiential recruitment initiative

‘Speed dating’ for talent – 9 lessons…

September 23, 2019

14 likes4 comments

10 gifts from 10 years as an entrepreneur

10 gifts from 10 years as an entrepreneur

June 6, 2019

17 likes

7 Skills all CX interviewers must master

7 Skills all CX interviewers must master

May 30, 2019

6 likes

Add CX to your mystery shopping cart

Add CX to your mystery shopping cart

April 8, 2019

1 like

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