Mark Hillary 🤖

Mark Hillary 🤖

CX & Technology Analyst, Writer, Ghostwriter, and host of CX Files Podcast

View articles by Mark Hillary 🤖

Will Dynamic Pricing Become Normal For More Purchases?

Will Dynamic Pricing Become Normal For More…

September 27, 2024

2 likes

Moving From Data Chaos To Finding Insight In Information

Moving From Data Chaos To Finding Insight In…

September 25, 2024

2 likes1 comment

Many Businesses Are Forced To Close After A CyberAttack

Many Businesses Are Forced To Close After A…

June 19, 2024

6 likes2 comments

How Does An Increase In Digital Literacy Affect The IT Industry?

How Does An Increase In Digital Literacy…

April 12, 2024

4 likes

Generative AI Was The Breakout Tech Of 2023, But What Comes Next?

Generative AI Was The Breakout Tech Of 2023,…

January 26, 2024

9 likes2 comments

The 2020s Require A New Approach To Data Privacy And Security

The 2020s Require A New Approach To Data…

January 10, 2024

4 likes2 comments

Driving Into A New Future For B2B Social Sales

Driving Into A New Future For B2B Social…

January 3, 2024

7 likes1 comment

AI Never Used To Understand Jokes - Now It Does

AI Never Used To Understand Jokes - Now It…

December 2, 2023

5 likes

RPA Is Building A New Form Of Digital Literacy For All Professionals

RPA Is Building A New Form Of Digital…

November 15, 2023

A Smart Approach To E-Learning Can Boost Productivity And Efficiency

A Smart Approach To E-Learning Can Boost…

October 2, 2023

5 likes3 comments

Why Isn't GigCX In Wikipedia?

Why Isn't GigCX In Wikipedia?

September 14, 2023

12 likes5 comments

What Is Industry 4.0 And Is It More Than Just A Connected Company?

What Is Industry 4.0 And Is It More Than…

September 4, 2023

1 like2 comments

Are Mobile Apps The Most Significant Innovation Since The Millennium?

Are Mobile Apps The Most Significant…

August 3, 2023

Tech Trends Changing 2023

Tech Trends Changing 2023

August 1, 2023

6 likes

AI Is Redefining How Companies Engage With Customers

AI Is Redefining How Companies Engage With…

August 1, 2023

18 likes1 comment

Ethical Hacking Can Help To Increase Your Network Security

Ethical Hacking Can Help To Increase Your…

April 3, 2023

1 like

AI is Succeeding as Interest in the Metaverse Declines

AI is Succeeding as Interest in the…

April 3, 2023

1 like

Subscriptions: A CX Disaster At The Pet Store

Subscriptions: A CX Disaster At The Pet Store

March 1, 2023

9 likes6 comments

Why Is Business Resilience One Of The Key CX Trends For 2023?

Why Is Business Resilience One Of The Key CX…

January 16, 2023

3 likes1 comment

Content moderation is nasty, but essential. How do we make it better?

Content moderation is nasty, but essential…

January 10, 2023

2 likes

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