Matthew Austen LLM, Chartered Fellow (CISI)

Former FCA Regulator with a focus on Consumer Duty in Retail Wealth, Banking & Insurance, as well as Compliance framework implementation and enhancement

View articles by Matthew Austen LLM, Chartered Fellow (CISI)

“Consider the contents of this report urgently!” - FCA to General Insurers and Pure Protection Providers on Product Governance.

“Consider the contents of this report…

August 21, 2024

2 likes

Vulnerable Customers Matter: Firms Must Now Walk the Talk As FCA Announces Thematic Work

Vulnerable Customers Matter: Firms Must Now…

April 11, 2024

5 likes

FCA Retirement Income Thematic Review (RITR) Suggests There are Still Lingering Advice Flaws and Asks That Steps are Taken to Address Findings Within

FCA Retirement Income Thematic Review (RITR)…

March 20, 2024

14 likes

The Dark Side of Staff Incentivisation: Are You Ready for FCA Scrutiny?

The Dark Side of Staff Incentivisation: Are…

July 9, 2023

8 likes2 comments

FCA Thematic Review of Retirement Income Advice – Ongoing Advice and Incentivisation Take Centre Stage in Discovery Questionnaire

FCA Thematic Review of Retirement Income…

June 20, 2023

2 likes

Alternative Lenders: On the Front Foot When It Comes to Consumer Duty?

Alternative Lenders: On the Front Foot When…

March 20, 2023

9 likes1 comment

FCA Consumer Duty Multi-Firm Review of Implementation Plans – Lessons Learned So Far…

FCA Consumer Duty Multi-Firm Review of…

January 26, 2023

14 likes

The F Word - Foreseeability and the Consumer Duty

The F Word - Foreseeability and the Consumer…

July 5, 2022

22 likes

Doing sustainable rather than just talking sustainable! Avoiding the lip service...

Doing sustainable rather than just talking…

November 8, 2019

1 like

It’s not what you do, it’s why do you do it? (and that’s what get results!) – What is the relationship between Bananarama, Culture and Purpose?

It’s not what you do, it’s why do you do it?…

September 17, 2019

8 likes3 comments

SMCR Conduct Rules - how far should you go?

SMCR Conduct Rules - how far should you go?

August 8, 2019

7 likes2 comments

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