View articles by Piotr JJ Szymanski

Cheating innovation

October 2, 2020

2 likes

On the cyclic nature of... well, almost…

May 28, 2020

11 likes

Don't blame the smartphone!

January 28, 2020

1 like

Frozen customer experience

September 21, 2019

9 likes

On the relative nature of customer experience

August 29, 2019

12 likes6 comments

Feeling sufficiently digitally disrupted?

January 30, 2019

3 likes

In defence of organisations, big and small

August 21, 2018

4 likes

What I want for Xmas from my service…

December 22, 2017

Data obsession: a peculiar FOMO

November 25, 2017

5 likes

'Millennials': news-worthiness vs. business…

October 23, 2017

3 likes

Is convenience factor overrated?

September 5, 2017

1 like

From shaming to faming: A perspective…

December 9, 2016

6 likes

Dangerous Liaisons and Fatal Attraction

November 4, 2016

4 likes

Self-inflicted Customer Experience

October 7, 2016

14 likes4 comments

On local context of one hugely successful…

September 11, 2016

1 like

VR googles should be banned (when writing…

June 14, 2016

2 likes