Frequently Asked Questions
Can I purchase repair parts directly from Motorola?
Motorola-certified Motorola parts can be purchased from one of our Motorola-authorized resellers. Or you can contact us to learn more about purchasing Motorola parts in your region. If you are a service center or parts reseller, contact your sales representative for more information on how to purchase genuine Motorola parts.
Are Motorola Parts refurbished or new?
All Motorola-certified Motorola Parts are new.
Can I perform repairs on my Motorola phone?
Yes. DIY sites like iFixit offer tutorials and other information about self-repair. Choose genuine Motorola parts for best results - and to keep your phone under warranty (when applicable). Evidence of post-repair functionality issues caused by improper repair may render remaining warranty void.
Will Motorola fix my phone after the original manufacturer’s warranty expires?
Yes. You can contact customer support to facilitate both in-warranty and out-of-warranty repairs. And you can check your warranty status with by looking up your IMEI number here.
If I use aftermarket repair parts, will my phone’s warranty be voided?
Yes. Any repair performed using a non-OEM replacement part will void the remainder of your phone’s original warranty. To keep your device covered under its remaining original warranty, use only Motorola-certified Motorola parts when performing a repair.
If my device still isn’t working after self-repair, who should I contact?
Contact our customer support team here.
