Build Amazing
Customer Experiences
Transform customer experience on a Unified Customer Experience Management
platform designed to help you acquire, retain, and grow your customers.
GROW CUSTOMER LIFETIME VALUE
Engage customers anywhere, anytime, across any channel with personalized, context-driven support.
OPERATE MORE EFFICIENTLY
Reduce cost per interaction with AI and automation that increases self-service containment, boosts workforce productivity, and reduces attrition.
MAXIMIZE TECHNOLOGY INVESTMENTS
Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration.
Trusted by innovators and forward-thinking companies:
Nextiva’s AI-powered Unified-CXM platform
delivers personalized experiences
throughout the entire customer journey.
Unify All Customer Interactions
Meet customers where they are and serve them through any channel: Voice, Live Chat, Messaging Apps, SMS, Email, Social, Reviews, Video.
Learn moreEnd-to End Customer Journey Orchestration
Our patented customer journey orchestration provides teams with real-time actionable customer insight, enabling the automation of key business workflows.
Learn moreModern Contact Center
Future-proof your customer experience with an open architecture and a powerful workflow engine, powered by embedded AI to design and optimize customer journeys from day one.
Learn moreReal Time Insight
Deepen relationships with customer intelligence. Equip teams with real time customer insight and sentiment about your customers.
Learn morePre-Built AI and Automation
Realize immediate value with Al-powered capabilities that are easy to deploy, quick to scale and can be optimized over time.
Learn moreWorkforce Engagement Management
Built-in automations and tools that simplify management, reduce agent fatigue and increase retention. Connect customer-facing employees with back office teams on a unified platform boosting productivity.
Learn more
How it works
1
Be on every channel where you customers are
2
Engage with customers in one unified platform, with access to real time actionable insights from all data sources.
3
Deliver better outcomes to drive business performance
An integrated solution that drives
competitive advantage in CX.
Unified Platform
Seamless interactions and conversations across all traditional, digital and social channels
Personalized customer journey and cross-channel dialogue enhances the customer experience
Unified internal interfaces across customer-facing functions
AI & Automation
Customer interaction data connected across channels for 360 degree view in real time
Intelligent automation that’s easy to deploy, control, and optimize
Optimize customer journeys with AI to deliver immediate value
Future-Ready
Open platform built on REST APIs enables continuous innovation, infinite scalability
Global services architecture is secure, compliant and eliminates planned downtime
Cloud native, deployable in hybrid and private environments for deep regulatory requirements
The stakes for a superior customer experience
have never been higher.
The world’s best businesses deliver amazing experiences using Nextiva
860M+
Customers
471
Stores
21M+
Customers
40%
Cost Reduction
1.7B+
Parcels/Year
40%
Cost Reduction
12,000
Locations
120
Countries
3.54M+
Fans
550+
Bakery Locations
I’m a big fan of Nextiva.
Steve Wozniak
Co-founder at Apple
