The Galaxy S20 Ultra is the most beloved smartphone among mobile phone users in the United States, says a new American Customer Satisfaction Index (ASCI) report based on a survey conducted with the help of 23,000 Americans.
Samsung's 2020 flagship phone is leading the US market in consumer satisfaction reports with a score of 86. It's followed by the LG Aristo 3 with 84 points.
The Apple iPhone 11 Pro Max tied for the 3rd spot on the podium with the base Galaxy S20 and Galaxy S10. Each of these devices had a score of 82, while the Galaxy S20+ topped 81 points.
Other Samsung phones that have made it on the list were the Galaxy A20 (80 points) and the Galaxy A21 (78 points).
Galaxy wins, but Samsung loses a bit of ground
Although the Galaxy S20 Ultra seems to be the most beloved smartphone in the United States, Samsung, as a brand, lost a percentage point in the ASCI report, allowing Apple to catch up.
Last year, Samsung topped a score of 81 points while Apple had 80. This year, Samsung lost 1 point, and Apple's reputation remained unchanged.
As a result, the two companies tied for the top spot on the podium in the 2022 ASCI report. Next year, the lead could go to either company, and newer models like the Galaxy S21 and S22 should play a bigger role.
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