Deepening Intelligent Operations Transformation for a Better Future
At Digital Transformation World (DTW) 2024, Huawei, together with the event organizer TM Forum and eight carriers including Orange, HKT, China Mobile, and China Unicom, released the New-Generation Intelligent Operations White Paper 2.0. They discussed the evolution trends of intelligent operations transformation and shared their practices in new technical features and applications.
Lucas Lu, President of Huawei ICT Assurance and Operations Services, explained that the New-Generation Intelligent Operations White Paper 2.0 focuses on service-centric intelligent operations transformation. It explores how communication service providers (CSPs) use generative AI (GenAI) and other emerging technologies, value systems, and measurement metrics to accelerate transformation. The purpose is to enhance service effectiveness and quality, reduce revenue loss, improve customer satisfaction, and deepen service-centric operations transformation.
Lucas Lu, President of Huawei ICT Assurance & Managed Services Dept, interpreting the White Paper 2.0
New value: service-oriented value system becomes driving force for transformation
In the New-Generation Intelligent Operations White Paper 2.0, Huawei proposes a new value system and measurement metrics for service-centric operations based on TM Forum's Value Operations Framework (VOF). The purpose is to support resource investment decision-making and measure achievements in transformation. In addition, Huawei introduces the Evaluate. Operate. Transfer (E.O.T) model to plan and manage the entire process of digital operations transformation. The new value system extends the scope of indicators for measuring operations performance. Where it used to rely on network indicators only, now it uses network and service indicators. Moreover, achievements in transformation are measured through not only effectiveness, but also revenue, innovation, and customer satisfaction.
Kevin Ye, President of Huawei's Intelligent Operation Domain, said, "Value-driven, service-centric operations is a key feature of new-generation intelligent operations. As transformation develops, service scenarios undergo tremendous changes." He also emphasized that new systems for value and metrics are required to measure achievements in transformation. Evolving technologies are needed to support and accelerate intelligent operations.
New technologies: Gen AI, EDNS, and DTN become accelerators for transformation
Driven by new value, emerging technologies represented by GenAI, Expected Demand Not Served (EDNS), and digital twin network (DTN) have become accelerators for transformation. The DTN continuously enhances accurate real-time awareness and simulation in complex scenarios. The EDNS algorithm framework is used to evaluate any impact on services and support decision-making for resource investment and network recovery priorities. GenAI empowers operations roles and scenarios. It can also develop role-based Copilot and scenario-based AI agents. In this way, GenAI participates in data-driven network quality analysis, decision-making, and execution, and will gradually realize self-learning and self-evolution.
New applications: service loss reduction and innovative applications become incubators for transformation scenarios
Huawei has leveraged these emerging technologies and developed new application scenarios in different business domains. In the To C scenario, Huawei, together with XL Axiata Indonesia, has developed services regarding service loss reduction and restoration by using EDNS. These services reduce revenue loss and improve user satisfaction. In the To H scenario, DTN improves the accuracy of topology restoration. This enables massive faults to be accurately demarcated, improving service availability and customer satisfaction. In the To B scenario, Huawei, together with China Mobile, performs association analysis on network and service status through proactive monitoring, indicator visualization, and GenAI-based operations assistants. This improves network fault location and service quality.
Digital transformation cannot be achieved overnight. The New-Generation Intelligent Operations White Paper 2.0 provides evolution trends and valuable practices for deepening intelligent operations transformation. Looking ahead, Huawei will partner with TM Forum and global carriers in intelligent operations transformation to continuously invest in innovation, accelerate the application of emerging technologies like AI to operations capabilities, and create more business value. We will build an open and collaborative innovation consortium and work together to create a better future for intelligent operations.
For more information, download the New-Generation Intelligent Operations White Paper 2.0.
