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The Guardian - Back to homeThe Guardian

BT

July 2024

  • Speeding police car at night

    BT fined more than £17m over ‘catastrophic’ 999 call failure

    System missed 14,000 emergency calls after technical faults caused nearly 11 hours of disruption last summer

June 2024

  • Young woman using mobile phone to send text message

    Plusnet mobile customers told to switch within weeks or lose number

  • Carlos Slim pictured between the shadows of two other people in the foreground

    Carlos Slim: who is the Mexican billionaire who has invested £400m in BT?

  • Philip Jansen smiling in front of a BT logo

    Ex-BT boss pockets £3.7m final pay deal as group plans to axe 55,000 jobs

  • Allison Kirkby: head and shoulders photo showing her in front of a window with blurred view of greenery and sky behind; she is in her mid-50s, has collar-length blond hair, and wears a black jacket.

    Scandinavia ‘way ahead’ of UK in telecoms infrastructure, says BT boss

May 2024

  • Traders on the floor at the New York Stock Exchange.

    Business live
    Dow Jones Industrial Average hits 40,000 points for first time; UK reality TV stars charged over FX scheme – as it happened

    Strong quarterly results and hope of interest rate cuts drive DJIA to new alltime high
  • Head and shoulders shot of Allison Kirkby smiling

    BT reveals £3bn cuts as it passes peak full-fibre broadband spend

    Jobs reduction target unchanged but full-year divided raised on drop in pre-tax earnings to £1.1bn
  • Robotic hand using a laptop

    BT ramps up AI use to counter hacking threats to business customers

    Firm has data from ‘when criminals try to attack’ and its Eagle-i technology suggests what action is needed

April 2024

  • A reader was cut off from a landline and the internet when they switched to BT’s Digital Voice.

    Consumer champions
    BT’s Digital Voice has cut off my mother’s vital landline

    She switched to the service and has now been left without the internet or a working phone
  • John Miles, graphic designer.

    John Miles obituary

    Creator with his design partner Colin Banks of corporate identities for clients including Royal Mail and British Telecom
  • A telecoms engineer repairing lines at the top of a telegraph pole

    Still offline? Are you missing out on compensation for failed broadband in the UK?

    Customers who suffer loss of service should get compensation without having to ask. But many, unaware of their rights and facing opaque rules, do not

March 2024

  • Sean O'Neill

    Other lives
    Sean O’Neill obituary

    Other lives: Expert pub quizzer who represented Wales in international competitions and appeared on Who Wants to Be a Millionaire?
  • A speeding ambulance

    More than 9,000 callers to 999 unable to get through in June outage, report finds

    Government to introduce safeguards after incident in which no emergency calls were connected for 79 minutes
  • screenshot "cannot connect to network"

    Consumer champions
    BT cut off my landline out of the blue and ignored my protests

    I was disconnected from wifi and my landline, which I depend on

February 2024

  • A BT junction box with a poster on it saying 'Fibre broadband is here'

    Your problems, with Anna Tims
    BT always has a new line … in broadband excuses

  • Rowan Moore

    Notebook
    London’s BT Tower is to be ‘repurposed’ – let’s just hope no one messes with its 60s perfection

    Rowan Moore
  • Man in hi-viz jacket at work on a junction box

    Analogue switch-off: BT customers left for weeks without a landline

  • The tower under construction in 1964

    ‘I looked out and gasped’: BT Tower visitors reminisce over London landmark

  • TV, terrorists and strawberries all year round: the story of London’s BT Tower

  • From the Guardian archive
    The Post Office Tower opens: ‘the 20th century Big Ben’ – archive, 1965

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