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The Guardian - Back to homeThe Guardian

E.ON

July 2024

  • An E.ON sign in red, yellow and blue.

    Your problems, with Anna Tims
    E.ON took direct debits from my son’s account after it was told of his suicide

    Now it says only his bank can refund the £700 – which it can’t

March 2024

  • the e.on logo and its smartphone app icon

    Energy bills: standing charges are not standing still

    Despite a 12.3% cut in April’s energy price cap, there is an important fixed element in your bill that is rising again

December 2023

  • Barclays, winner of the Exemplary Corporate Logic Award

    And the winners of the 2023 awards for worst customer service are …

    We celebrate the companies that went the extra mile … to inflate their balance sheets and let down loyal customers

September 2023

  • Sunrise over Walney offshore windfarm off the Cumbrian coast

    E.ON boss hits out at Sunak’s plan to row back on net zero policies

    PM accused of delaying vital work on transforming UK economy as car industry leaders also condemn plans

July 2023

  • Senior man adjusting the thermostat for his central heating

    Pensioner forced to ration electricity for a year after receiving £13,000 bill in error

    76-year-old man was threatened with court action and turned to food handouts after E.ON mistake
  • Energy costs<br>File photo dated 14/10/13 of a EON prepayment card, as voluntary rules to protect struggling households with prepayment meters could become compulsory, under new proposals launched by the energy regulator. PA Photo. Issue date: Wednesday June 28, 2023. Unveiled in May, the voluntary code of practice bans forcibly installing PPMs into the homes of people over the age of 85. See PA story CONSUMER Prepayment. Photo credit should read: Rui Vieira/PA Wire

    Your problems, with Anna Tims
    E.ON’s prepayment meter forced us out of our home

    Every time we topped up, we were paying down some of the previous tenant’s debt, so we couldn’t afford to heat our flat
  • Illustration by Christophe Gowans

    ‘Unbelievable’: E.ON’s rogue legal action ruins family’s finances

    An error by the energy supplier resulted in a reader being unable to switch mortgage or use an overdraft

June 2023

  • Four burning rings on gas cooker

    E.ON Next ordered to pay £5m over poor customer service

    Compensation decision follows Ofgem review that found ‘severe weaknesses’ in complaint handling

May 2023

  • A smart meter with a kettle in the background

    Ofgem orders three energy firms to pay £8m compensation over late bills

    E.ON Next, Octopus and Good Energy did not supply final bill on time to many households that had switched

March 2023

  • A man looks at his iPhone which displays the Bulb Energy logo

    UK energy firms lose high court challenge over handling of Bulb sale

  • Octopus Energy app shows gas and electricity use in a home

    UK suppliers expect government U-turn on planned cut to energy bill support

November 2022

  • Nils Pratley

    Nils Pratley on finance
    Bulb takeover saga sheds light on ‘disgraceful’ lack of transparency

    Nils Pratley
  • The Bulb Energy logo on a phone screen

    Octopus takeover of Bulb faces delay after rivals seek judicial review

  • the lit blue flame of a cooker gas ring

    UK households have cut energy consumption by 10%, say suppliers

  • The lights begin to go on as dusk sets in, Dundee, Tayside, Scotland.

    Britain’s biggest suppliers to offer discounts for off-peak electricity usage

October 2022

  • The 52p per KW hour incentive for UK homes with smart meters to use electricity has been boosted sixfold to £3 per KW hour.

    National Grid to pay households more to use off-peak power

    Homes with smart meters to be paid £3 per KW hour to boost use at night and take strain off power grid

September 2022

  • Close up of an energy bill breakdown

    Big five UK energy companies turning away new customers

    Home movers and customers seeking better service wrongly told to stay with current supplier because of volatile market

August 2022

  • A smart energy meter in a home

    Shielding Britain’s households from energy crisis ‘will cost more than £100bn’

  • Pipes at the landfall facilities of the Nord Stream 1 gas pipeline in Lubmin, Germany.

    E.ON slashes value of investment in Nord Stream 1 by almost £600m

May 2022

  • Close up of smart energy meter with woman looking at bills in the background

    UK should expect high fuel bills for at least 18 months, E.ON boss says

    Michael Lewis calls for substanstial government intervention to help people deal with costs
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