One in three people in UK had problem with last parcel delivery, research shows
Evri and Yodel named as worst courier companies in Citizens Advice annual league table
October 2023
Evri profits slump 47% after £8m back pensions payments charge
Company says profit figure ‘reasonable’ as sales and volumes survive store reopenings, but skips paying dividend
January 2023
Your problems, with Anna Tims
Evri’s phone number is even harder to find than my parcel
It takes real detective work to track down a way to contact the courier after an order fails to turn up
April 2022
‘Insulting’: how inadequate fuel support may force couriers out of work
Drivers for Evri (formerly Hermes) say it is failing to recognise the value that they bring
December 2021
Customers to get better protection with UK parcel deliveries
Regulator says it expects substantial improvements in customer service and complaints handling
June 2021
Hermes couriers claim they were told to accept pay cuts or lose work
Allegations of exploitative working practices referred to parliamentary committee
April 2021
UK zero-hours workers: tell us your experiences during the pandemic
We would like to hear from workers in precarious employment about their working conditions over the last year and now
Some Hermes drivers working for free for hours a day, union says
Couriers say they feel compelled to ‘muck in’ with parcel sorting process in understaffed depots
Your problems, with Anna Tims
My Le Creuset pans are ‘prohibited’ delivery items, says Hermes
I had paid for insurance to cover the damage but now it says I am not covered
March 2021
Deliveroo dampens IPO expectations as investors raise workers' rights concerns
Takeaway delivery firm says it will price shares towards bottom of planned range
December 2020
Parcels 'through the roof' and lonely shielders: delivery drivers' busy year
It was like Christmas every week long before December, and customers have been naughty and nice
Post Office in talks over hosting services for other couriers
Parcels and packages for firms besides Royal Mail could be picked up or dropped off at local branches
Christmas parcels: the best deals for sending your gifts in the UK
From Royal Mail to courier firms, there are pickup schemes and drop-off sites – but prices and service vary
November 2020
From Cardiff shops to Hermes hubs, the UK has its Covid Black Friday
Covid rules fail to thwart record parcel traffic at Hermes in Hemel Hempstead or shoppers thronging the Welsh capital
August 2020
AO.com hires more staff on back of Covid home shopping surge
Online electrical goods retailer eager to be ‘a habit that lasts for our new customers’
July 2020
The upside
The companies still hiring in the UK during coronavirus crisis
Hermes to create 10,000 new jobs as delivery business soars
December 2019
Observer special report
Driven to the edge: life on the Christmas parcel delivery run
The festive shopping spree is in full swing, with Britain’s 35,000 couriers and delivery drivers at the sharp end, often working long hours with no breaks, low pay and few employee rights
February 2019
Your problems, with Anna Tims
Exclusions that are part and parcel of Hermes’s T&Cs
Hermes is now delivering on workers’ rights. Is the gig economy changing?
