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The Guardian - Back to homeThe Guardian

TalkTalk

November 2023

  • Shoppers pass a Vodafone store in London

    UK broadband and mobile users brace for above-inflation mid-contract hikes

    BT, EE, Vodafone, Virgin Media O2 and TalkTalk to increase bills for more than 22 million customers from April and May

June 2023

  • still from Avatar: The Way of Water

    Britons will soon spend more on streaming than TV, analysts say

    UK households forecast to spend £4.2bn on Netflix and other services by 2025, overtaking TV packages

April 2023

  • Woman using a landline phone

    Telecoms firms accused of overcharging landline-only customers by £200m

    Exclusive: Economists say ‘market power’ of TalkTalk, Virgin Media and SSE may allow them to set ‘excessive prices’

September 2022

  • Telecoms engineer working on a London street.

    UK’s broadband firms set for £1.7bn windfall with above-inflation price rises

    Exclusive: annual bill increases are often several percentage points higher than the January CPI or RPI rate

July 2022

  • A woman speaks on her phone as she passes a branded logo outside the Talktalk headquarters in London

    Virgin Media O2 explores bid for rival TalkTalk

    Pay-TV, broadband and mobile company aims to build scale to take on BT and Sky

June 2022

  • A broadband router

    UK telecoms industry agrees plan to help struggling customers

    Mobile and broadband firms make number of commitments amid cost of living crisis

September 2021

  • Job search page open on laptop

    UK jobseekers are offered six months of free broadband

  • Virgin has effectively frozen an email account.

    Consumer champions
    My Virgin.net email account has frozen me out

May 2021

  • A network engineer from Openreach climbs a telegraph pole to carry out maintenance work with a van in the foreground

    Crossed wires: villagers perplexed by phone line mix-up

    Rousham was cut off after a lorry crash but repairs led to a new mum ringing someone else’s husband

April 2021

  • A phone with no connection.

    Your problems, with Anna Tims
    My dad, 84, has been cut off from his phone, which is a lifeline

  • TalkTalk broadband wireless router

    TalkTalk customers hit out at ‘outrageous’ broadband price rise

January 2021

  • Openreach contractors working to repair problems in a residential area.

    Consumer champions
    Vulnerable person cut off from landline and broadband for weeks

    TalkTalk service was cut off when the road was dug up and Openreach has not fixed it

December 2020

  • A woman speaks on her phone as she passes a branded logo outside the TalkTalk headquarters in London

    TalkTalk endorses £1.1bn offer to take company private

    Largest shareholder and co-founder Charles Dunstone backs deal marking end of tumultuous decade

October 2020

  • A TalkTalk sign

    TalkTalk agrees to discuss £1.1bn takeover bid

    Shares surge after news of hedge fund interest in buying UK’s fourth-largest broadband provider

June 2020

  • Want to take a different route?Broadband providers are proving impossible to contact.

    Sky-high charges, but broadband customers trapped in lockdown

    Trying to cancel a contract is near impossible with providers incommunicado

May 2020

  • On reader’s broadband connection was cut and they could not get through to TalkTalk.

    Consumer champions
    Broadband services cut off despite the lockdown

    One reader couldn’t cancel a transfer after their house move was put on hold, while another was switched without their consent

March 2020

  • A broadband cable and router.

    Broadband providers to lift data caps during Covid-19 lockdown

    Telecoms industry will relax data limits and lower prices to protect the vulnerable

January 2020

  • Nils Pratley

    Nils Pratley on finance
    EasyJet's grab of Thomas Cook spoils won't be flying too high

    Nils Pratley
    Since it’s only adding 3% capacity in 2020, airline seems hardly engaged in post-bust market grab

November 2019

  • High speed broadband fibreoptics illustration.

    How feasible is Labour's free broadband plan and part-nationalisation of BT?

    UK lags behind other countries over full fibre but the election pledge raises many questions

October 2019

  • TalkTalk

    Former TalkTalk executive takes on firm in gender pay dispute

    BBC’s Carrie Gracie among those backing Rebecca Burke’s crowdfunded campaign
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