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Thomas Cook
July 2023
Travel operators urged to refund UK holidaymakers who call off trips to Rhodes
‘Unconscionable’ to penalise travellers, says Which?, as firms cancel holidays to wildfire hit Greek island
September 2022
China tells banks to check exposure to debt-laden Fosun conglomerate
Sprawling group owns assets including Thomas Cook, Club Med and Wolverhampton Wanderers
August 2021
Travellers in rush for short breaks as England restrictions are eased
Eurostar and easyJet report surge in ticket sales while package holiday operators anticipate bumper weekend
May 2021
Observer business agenda
Tui’s feeling beach-ready, thanks partly to a big bailout from Berlin
UK travel firms report sales boom after ‘green list’ announcement
March 2021
Holiday firms report rise in bookings for 2022
Warnings this month against overseas travel put a brake on 2021 bookings, according to Opinium poll
December 2020
John Hays obituary
Founder and joint owner of Hays Travel, the UK’s biggest independent travel agent
November 2020
Travel industry pays tribute after death of John Hays
Hays started eponymous firm in 1980, and with wife, Irene, rescued thousands of Thomas Cook jobs
September 2020
The shifting patterns of English
May I have a word about… the rebranding of Thomas Cook
Jonathan Bouquet
The travel company is now online only - but fear not: customer-centricity is uppermost in its mind
Thomas Cook relaunches as online travel agent
Customers can now tailor their own holidays after parent company and Club Med owner Fosun gains Atol licence
Thomas Cook could be back as an online travel agent
Chinese group that bought the brand after its collapse is seeking approval from CAA
May 2020
Trust in airlines and holiday firms plummets, says Which?
Denial and delay of coronavirus refunds hammers sector’s reputation, with just 20% of consumers now trusting the travel industry
April 2020
We'll survive! Why Hays Travel owners have no regrets on Thomas Cook rescue
Irene and John Hays remain upbeat about takeover of 555 branches six months before coronavirus halted global travel
March 2020
Suspend refund rules or risk UK travel industry meltdown, warns Abta
Taxpayers to foot bill for next tour firm collapse, UK watchdog warns
February 2020
Tui enjoys record bookings after Thomas Cook collapse
Tour operator says it expects compensation from Boeing due to grounding of 737 Max
January 2020
'Ridiculous': Thomas Cook customers still waiting for refunds
Delays blamed on ‘chaotic administration’ at firm processing claims for Atol-protected bookings
Nils Pratley on finance
EasyJet's grab of Thomas Cook spoils won't be flying too high
Nils Pratley
Since it’s only adding 3% capacity in 2020, airline seems hardly engaged in post-bust market grab
EasyJet reports strong first quarter boosted by Thomas Cook collapse
Robust demand and slow capacity growth lead to 8.8% increase in revenue per seat
December 2019
Flotations, corporate collapses and Brexit: the year in business
From WeWork’s crash and burn to the corporate world’s waking up to the climate crisis, 2019 was not a year we’ll forget in a hurry
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