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The Guardian - Back to homeThe Guardian

TSB

July 2024

  • Customers queue to enter a branch of Northern Rock

    Northern Rock ‘mortgage prisoners’ sue TSB subsidiary that bought their loans

    Borrowers say Whistletree charged inflated interest rates when it took on their debt after lender’s collapse

October 2023

  • A woman using a laptop as she holds a bank card

    TSB reimbursed 15 times more customers’ fraud losses than Monzo in 2022

    Regulator figures show huge differences in banks’ treatment of fraud victims, from 94% of claims refunded by TSB to 6% at Monzo

July 2023

  • Aerial view of houses in east London

    Big UK lenders cut fixed mortgage deals in sign rates may be close to peaking

    Moves by Nationwide, HSBC and TSB come after fall in inflation eases fears over future interest rate rises

June 2023

  • Person using a laptop to make an online purchase

    TSB urges Facebook and Instagram owner to better protect users from fraud

  • Santander logo on a mobile phone

    UK mortgage turmoil: Santander pulls new borrower deals as NatWest hikes rates

May 2023

  • Hand holding phone with social media icons on screen

    Social media firms should reimburse online fraud victims, say UK bankers

  • The logo of social networking site Facebook is displayed on a laptop.

    Facebook and WhatsApp owner urged by UK bank to act on fraud as scams soar

April 2023

  • A TSB sign attached to the side of a building

    Former TSB chief information officer fined £81,000 over IT meltdown in 2018

    Regulator says Carlos Abarca ‘failed to take reasonable steps’ to ensure outsourcing firm was ready to migrate accounts en masse

January 2023

  • TSB sign

    TSB staff and bosses to share £29.8m bonus pot after record profits

  • Santander's Slough branch

    TSB and Santander staff bonuses could be hit after City fines

December 2022

  • TSB bank sign

    TSB fined £48m over ‘serious failings’ in IT meltdown

    FCA penalises bank after millions of customers were locked out of their accounts for weeks

October 2022

  • TSB branch

    Current accounts: customers urged to switch to pocket up to £200

    Several banks and building societies are offering deals – and some have deadlines this month

January 2022

  • Staycations<br>File photo dated 26/01/18 of UK five pound, ten pound, twenty pound and fifty pound notes with one pound coins. The Post Office handled record amounts of cash as holidaymakers embarked on UK-based staycations in August. Issue date: Tuesday September 14, 2021. PA Photo. Some £2.9 billion was deposited and withdrawn by personal and business customers at Post Office branches in August - marking the highest ever amount in a single month. See PA story MONEY Cash. Photo credit should read: Dominic Lipinski/PA Wire

    Deal renewed for banking customers to use Post Office branches

    ‘Lifeline’ agreement confirmed for millions who rely on branches for services after bank closures

December 2021

  • UK five pound, 10 pound, 20 pound and 50 pound notes with one pound coins.

    Banks join forces to ensure UK people and firms have access to cash

  • Hands on smartphone

    Bank warns UK fake deliveries scam could cost thousands

November 2021

  • A woman walks into a branch of TSB

    TSB to close quarter of branches in ‘another hammer blow’ to UK high street

    Bank is latest to announce slashing of branch network in response to increase in digital banking use
  • Online gambling with credit cards.

    Consumer champions
    TSB is ignoring the fraudsters gambling with £4,150 of my money

    Bank refuses to refund 70 payments to a betting company which I most certainly didn’t make
  • A woman walks into a branch of TSB bank in London

    Consumer champions
    It was a safe bet my money was stolen but TSB won’t refund me

    It accepted I was a victim of fraud but still refused my claim

October 2021

  • A Lloyds bank branch

    Lloyds profits double to £2bn as it benefits from mortgage boom

  • The first £100m of earnings will be exempt from banking tax, which may benefit TSB and some challenger banks

    TSB and Co-op Bank among lenders set to benefit from £4bn City tax cut

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