While some readers found humour in last weekend’s mix-up on the puzzles page, we understand the genuine disappointment many of you felt, says Elisabeth Ribbans, the Guardian and Observer’s global readers’ editor

Newsrooms would have been frenetic after the events in Pennsylvania – and in our case, a wrong picture of the shooter was published, says Guardian readers’ editor Elisabeth Ribbans

Coruscating was originally a sparkling synonym, but now we understand that it’s something more scathing

The code sets out the principles, values and standards that drive Guardian and Observer journalism, writes the Guardian and Observer’s global readers’ editor Elisabeth Ribbans

Errors led to the publication of a cartoon of BBC chairman Richard Sharp, its withdrawal and an apology, says Elisabeth Ribbans, the Guardian and Observer’s global readers’ editor

We may know our standfirsts from our datelines, but industry terms when out in the wild must come with explanation, says Elisabeth Ribbans, the Guardian and Observer’s global readers’ editor

Statistics are often likened to a minefield – and frequent reader complaints highlight the need to tread with caution, says readers’ editor Elisabeth Ribbans

A striking new design now differentiates straight reporting from explanatory journalism, says Guardian and Observer global readers’ editor Elisabeth Ribbans

Some readers thought too much space in print and online was devoted to the Duke of Edinburgh’s passing, writes the Guardian and Observer’s global readers’ editor, Elisabeth Ribbans

Many readers thought an obituary about the man who murdered 13 women was an ‘honour’ he did not merit, says the Guardian and Observer’s global readers’ editor, Elisabeth Ribbans

Many readers were angered by a Steve Bell image of the head of the former Labour leader on a plate, says Elisabeth Ribbans, the Guardian’s global readers’ editor

When a picture of Kano was used in place of Wiley, readers asked to know how it happened – and how it can be prevented, says Guardian and Observer global readers’ editor Elisabeth Ribbans

Keeping in mind the different rules across the country is crucial to reporting in the coronavirus crisis, says the Guardian’s readers’ editor Elisabeth Ribbans

It is cheering to be contacted about spelling and grammar, says the Guardian’s readers’ editor, Elisabeth Ribbans

Our teams are taking onboard readers’ responses to how we report an evolving crisis – and fulfilling requests for stories of hope, says the Guardian readers’ editor Elisabeth Ribbans

Millions are visiting the website’s live blog every day and reading the paper. We need to make sure we get things right, says Elisabeth Ribbans, the Guardian’s readers’ editor

Readers have asked about delays in calling the Hanau tragedy a terror attack, says Guardian’s readers’ editor Elisabeth Ribbans

Serious thought is given to publishing troubling images, of death or distress for example, but even then context is key, says the Guardian’s Readers’ Editor Elisabeth Ribbans

The organisation’s commitment to great journalism and accountability will continue to be nurtured, says the Guardian’s readers’ editor Elisabeth Ribbans

As human and artificial intelligence mingle, human traits must prevail, says Paul Chadwick, outgoing Guardian readers’ editor