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Patient from hell

  • a patient receives a blood pressure test

    The care I receive has improved, but I fear for the future of the NHS

    Dick Vinegar
    As an older person I’m happy with the treatment I get from the NHS, but I wish government and leaders in the health service would listen to opinions like mine
  • Nurse administers flu jab to older man

    Flu crisis: if you want to know what’s really going on, ask your nurses

    Frontline healthcare staff knew that this year’s jab was ineffective long before Public Health England made an official announcement
  • Customer service survey

    Why I will give my GP surgery glowing feedback

    Dick Vinegar
    If my GP practice is good, why aren’t others, asks the Patient from Hell
  • Simon Stevens

    Five Year Forward View: are GPs on board?

    Dick Vinegar
    Alongside positive reaction to Simon Stevens’ plan are voices of some angry doctors – which suggests better leadership is needed, writes Dick Vinegar
  • multi coloured string

    Hospital IT is in a hopeless, fragmented mess

    Dick Vinegar
    Hospitals have problems getting their wards to communicate with each other, never mind with local GPs or patients, writes Dick Vinegar
  • NHS protest against privatisation

    NHS privatisation: it isn’t a black and white issue

    Dick Vinegar
    There will always be pros and cons in the competition debate, and the two sides could learn from each other, says Dick Vinegar
  • Older patient visited at home

    NHS leaders and politicians have yet to convince patients of need for reforms

    Dick Vinegar

    A big debate is needed ahead of the 2015 general election about how to fund a health service fit for the future, writes Dick Vinegar

  • Man shouting into a megaphone

    Doctors should stop ranting and discuss how to give patients a better service

    Dick Vinegar

    The Patient from Hell asks why medics' conferences didn't debate better ways of reorganising themselves to save money

  • iPhone 5s

    Will an anti-innovation culture in the NHS kill off technological progress?

    Dick Vinegar

    Hackday system has the best chance of overcoming the bureaucratic regulatory process that prevents apps getting the traction they need, writes Dick Vinegar

  • Doctor takes patient's blood pressure

    GPs should be ashamed of patients' waits for appointments

    Dick Vinegar

    Family doctors whose patients have to wait a week or more should learn from the better-performing practices, says Dick Vinegar

  • Doctor looking at the x-ray

    Patients wait too long for specialist care in the NHS

    Dick Vinegar

    Ensuring a patient is seen quickly by a specialist could cost less than a long, drawn out treatment, says the Patient from Hell

  • nurse and patient

    Why patients want to have a named GP

    Dick Vinegar

    The Patient from Hell explains that older patients are used to personalised treatment and want continuity in their care

  • one way

    Could stroppy patients be the dynamo behind the future NHS?

    Dick Vinegar

    With the government pushing for more self-management, the Patient from Hell believes patients should never just stand in line for treatment

  • Healthcare Commission Announce Report On Stafordshire Hospital Death Rate

    2013: the year patients' lives became more important than doctors' weekends

    Dick Vinegar

    Dick Vinegar charts his highs and lows of the last year, including out of hours care and the backlash to Mid Staffs

  • mobile phone

    Telehealth: small scale initiatives can reduce costs and help patients

    Dick Vinegar
    Successes include 45% drops in hospital admissions, 30% reductions in length-of-stay and 60% fewer bed days, says Dick Vinegar
  • Gareth Malone

    The rise and fall of telehealth in 2013

    Dick Vinegar

    Dick Vinegar, the Patient from Hell, tracks telehealth's rollercoaster ride over the last twelve months

  • Ann Clwyd

    Hospital complaints review: name and shame trusts that do not comply

    Dick Vinegar
    Ann Clwyd's recommendations to make hospitals more accountable must be enforced by patient champions
  • Doctor with laptop

    The NHS works best when it focuses on the patient

    Dick Vinegar

    The Patient from Hell, Dick Vinegar, is pleasantly surprised with a prompt, efficient service – and the appearance of an osteopath

  • Royal Bournemouth Hospital main entrance

    NHS professionals agree that putting out a tender is a risky business

    Dick Vinegar

    Patient from Hell Dick Vinegar reports on some surprising views from a recent health forum on choice and competition

  • Mid Staffs

    Why didn't the GMC prosecute Mid Staffs directors?

    Dick Vinegar

    Patient from Hell, Dick Vinegar, is amazed there is 'insufficient evidence' to prosecute the directors involved in the crisis

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