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The Guardian - Back to homeThe Guardian

Virgin Media

June 2024

  • A learner driver policy ends when holder passes their test.

    Consumer champions
    Car insurer charged £40 to cancel learner driver policy

  • Virgin Media keeps on charging for a service that is not used.

    Consumer champions
    Virgin Media charges for extra channels that I can’t cancel

February 2024

  • Virgin Media advertising its various services.

    Consumer champions
    How can I lift the burden of a weighty Virgin Media package for my friend?

  • shop signs for Virgin media and O2 in central London

    Virgin Media O2 clients hit with 8.8% price rises or crippling exit fees

January 2024

  • Virgin Media van parked on Amalgamated Drive, West Cross Centre, Brentford, Middlesex.

    Virgin Media is most complained about UK broadband provider

    Ofcom figures show Virgin attracted about 32 complaints per 100,000 customers compared with 18 for Now Broadband

December 2023

  • A man on a mobile phone passes a Virgin Media sign

    ‘I was cut off four times’: Virgin Media customers say it’s too hard to cancel costly contracts

  • Telecare alert and control systems for vulnerable people

    UK telecoms firms told to safeguard at-risk customers in switch to digital landlines

November 2023

  • Virgin's promise of going places ... one place for certain is Essex.

    Your problems, with Anna Tims
    Virgin Media engineers keep trying to fix our broadband, but we haven’t asked for help

    We’ve been deluged with engineer visits and messages when we have no fault or made any appointments

September 2023

  • a VMO2 advertising billboard

    Virgin Media O2 to snap up Russian oligarch-backed broadband firm

    UK government forced sale of ‘alt-net’ broadband provider Upp on national security grounds

August 2023

  • Virgin Media sign on high street shop

    Ofcom urged to investigate Virgin Media broadband contracts

    Terms and conditions allow firm to raise bills at any time and by an unlimited amount, Which? claims
  • The Virgin Media homepage

    Consumer champions
    Left without emails by Virgin Media? After our report, you tell us ‘Me too’

    More Consumer Champions readers share their frustrating experiences of the email glitch
  • Virgin Media logo on a smartphone.

    Virgin Media customers threaten to not renew deals over email problems

    Some broadband consumers still cannot access messages or old emails have yet to be restored

July 2023

  • A Virgin Media employee delivering a digital TV receiver.

    Ofcom investigates Virgin Media over complaints contracts hard to cancel

    Media regulator also plans to name and shame telecoms firms not offering vulnerable customers cheaper deals
  • Virgin Media's website listing its services.

    Consumer champions
    Why are Virgin Media and BT so quiet about broadband ‘social tariffs’?

    When I asked about a more affordable option, the providers failed to mention them
  • Yellow internet switch on computer keyboard

    ‘More than half of UK broadband customers’ hit by connection problems

    Telecoms providers added ‘insult to injury’ as prices rose, says report by Which? for year to January 2023

June 2023

  • Person using a mobile phone.

    Why are UK telecoms firms imposing inflation-busting bills?

  • Phone illustration

    Mobile and broadband firms accused of fuelling UK ‘greedflation’ with major price hikes

  • still from Avatar: The Way of Water

    Britons will soon spend more on streaming than TV, analysts say

  • Crossed legs on a colorful towel with books and headphones connected to a smartphone at the edge of the swimming pool

    Roaming charges: how to avoid the dreaded phone bills

April 2023

  • Woman using a landline phone

    Telecoms firms accused of overcharging landline-only customers by £200m

    Exclusive: Economists say ‘market power’ of TalkTalk, Virgin Media and SSE may allow them to set ‘excessive prices’
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