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Consumer affairs

3 October 2024

  • Thames Water maintenance work

    Unresolved water complaints in England and Wales rise to near-decade high

  • A person using a laptop

    UK banks given extra three days to delay payments in effort to beat scams

2 October 2024

  • Nils Pratley

    Nils Pratley on finance
    Starling Bank is simply not fit to float

    Nils Pratley
  • Mobile phone with Starling Bank website on screen in front of logo

    Starling Bank fined £29m for ‘shockingly lax’ financial crime controls

1 October 2024

  • An energy smart meter at a home in London

    Martin Lewis says energy price cap is a ‘pants cap’

    Consumer champion urges people to head to a price comparison website to find a cheaper deal
  • Trying to claim on insurance after a travel trip was cut short.

    Consumer champions
    A death certificate isn’t enough ‘proof’ for travel insurance to meet my claim

    I had to cut my holiday short when my mother died, but now it is asking me questions I cannot answer
  • eBay on a screen

    Online retailer eBay scraps fees for private sellers in UK

    In latest response to rivals such as Depop and Vinted, users now only pay transaction fees on sales of vehicles

30 September 2024

  • A gas fire with artificial coals and stainless steel surround in a house

    Half of Britons plan to ration energy use this winter as 10% bill rise looms

    Survey shows 46% of people will use less energy than needed after price cap rise fuels average £149 bill increase

29 September 2024

  • Sainsbury's hummus pot

    Brief letters
    Hummus lovers try to keep a lid on it

    Brief letters: Covering up pots | Uses for plastic lids | Two-child benefit cap | Exercise advice | Good news from Elon Musk
  • A person looking at the HMRC website about self assessment

    Money hacks
    How to work freelance, plan ahead and stay afloat in the UK

    You’ll need to decide how to trade, where to work, and how to manage your self-assessment account
  • Rachel Reeves

    Winter fuel cut savings will be far less than Reeves expected, new analysis finds

    A surge in claims for pension credit will make thousands more people eligible for the payments and other benefits

28 September 2024

  • Keir Starmer and Rachel Reeves are shown a heat pump demonstrator

    Are heat pumps the future or just a lot of hot air?

    After 250,000 installations across the UK, we look at the devices central to Labour’s vision of a ‘home upgrade revolution’

27 September 2024

  • Signage for Australia’s three largest Supermarket companies Coles, Woolworths and Aldi

    Australian Politics
    Andrew Leigh on the power imbalance between supermarkets and their customers – Australian politics podcast

    Guardian Australia’s political editor Karen Middleton speaks to Andrew Leigh about the government’s draft of a food and grocery code of conduct

25 September 2024

  • A pack of Tesco hummus

    Open sesame? Sainsbury’s and Tesco drop lids from pots of hummus

    Unhappy shoppers complain of waste and inconvenience after peel-off film cover is introduced to reduce plastics use
  • Taylor Swift performs at Wembley stadium as part of her Eras tour

    Ticket touts cost UK music fans £145m a year, says O2

    Telecoms firm calls for crackdown after it fended off 50,000 attacks from automated ‘bots’ in a six-week period

    • First Dog on the Moon
      Australia’s supermarket greedopoly has allegedly been offering pretend discounts. Everyone is very shocked

    • Money hacks
      How to handle buying a leasehold property in England and Wales

    • Yorkshire has lowest ratio of bank branches to people in UK, says Which?

24 September 2024

  • A man looks at a red van with an ad that reads: 'Keep winter fuel. Your Labour MP James Murray MP roveted to remove winter fuel payments for 11,275 local pensioners in Ealing North'

    Winter fuel: thousands more could lose benefit if it becomes means tested, data suggests

  • Woman carrying shopping basket in supermarket aisle looking at price tag

    Phantom brands, ‘seasonal’ discounts and shrinkflation: the pricing tricks used by Australian supermarkets

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