Your problems, with Anna Tims
We have been left cold and wet in our leaking retirement home
For 10 months McCarthy Stone have failed to repair the roof that is letting in water
E.ON took direct debits from my son’s account after it was told of his suicide
Now it says only his bank can refund the £700 – which it can’t
Cheap Virgin Media O2 Volt broadband deal came at a high price
I thought I’d closed my account but now three default notices are preventing me getting a mortgage
Waitrose won’t fork out after its meatball broke my tooth
Eleven months on, it still won’t pay my dentist’s bill
American Airlines crew filmed my distress after wheelchair failed to arrive at Heathrow
My pre-booked assistance did not arrive when my plane landed in London, but its staff did not help me
I’ve been denied carer’s allowance for eight months after I owned up to a job
I have been left in limbo after I told the Department for Work and Pensions that holiday pay from a former job had pushed me over the earnings limit
Vrbo’s luxury property bore no relation to the listing
It cost £1,009, had one bedroom instead of three, and no heating. It was so miserable that we left
A stranger seems to have taken over our address
We have been receiving numerous letters addressed to him and he’s even put his name on our water bills
We couldn’t see a thing in our VIP Taylor Swift seats
I paid £2,649 for four tickets as a treat for my daughters, and all they had a view of was a tent and black plastic
L&Q sees the flaw in its 80% price rise
Leaseholders were faced by a huge increase in service charges, which the housing association now realises was a mistake
HMRC is threatening my terminally ill father with debt collectors
He is 92 and doesn’t actually owe the money, but there is nothing he can do to stop the tax demands coming
Yet more EE excuses over payout when our internet went down
After a week-long delay to fix the problem, it only offered only £18.66 in compensation
Jet2 sold us a package holiday that didn’t exist - now it’s our problem to fix it
It changed the accommodation for our booked trip to Crete, tailor-made for our foster son, just six weeks before departure
It’s game over after Axa raised my home insurance price by 70%
Every year its renewal goes up by about 20%, then we negotiate. But this year it is playing hardball
BT left my blind father without a panic button
It didn’t work after it switched his landline to digital without warning
Internet provider Brsk has blocked our home’s view
An enormous telegraph pole appeared out of the blue, and council says there is nothing we can do
Dithering DWP owes me £1,300 in carer’s allowance
I’m forced to survive on a credit card, racking up debts I can’t repay
Does Checkatrade’s vetting really check out?
With cowboy builders on the rise, is it worth trying an online platform instead? Our correspondents suggest there may be pitfalls
Insurer Saga has taken four months to repair my parents’ car
It was hit by an uninsured driver after they bought it to accommodate a wheelchair for my disabled mother
A botched RAC rescue turned our French road trip into an ordeal
When our new motorhome broke down in France we felt unsafe and were stranded for five days
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