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The Guardian - Back to homeThe Guardian

Back office

April 2016

  • A nurse uses a wireless electronic tablet to order medicines from the pharmacy at The Queen Elizabeth Hospital on March 16, 2010 in Birmingham, England.

    The hidden exploitation of frontline staff by their own administrators

    Mark Thompson
    Middle managers in both the public and private sector are skimming funds from public services – and nobody is talking about it

March 2013

  • Jane Dudman

    On your bike: partnership and engagement at DfID – interview

    Jane Dudman

    Permanent secretary, Mark Lowcock, tells Jane Dudman about keeping costs down and morale up by talking frankly to suppliers – and cyclists

January 2013

  • Student Nurse studying on a computer in London

    Why sharing data can save services

  • A cyclist on the track

    How e-invoicing could revolutionise public sector procurement

December 2012

  • A general view of the procession of the Order of the Garter in Windsor, England

    How to liberate government IT from its hostage situation with system suppliers

    Central government IT systems have become a byword for complexity, opacity, expense and poor delivery, says Mark Thompson

November 2012

  • Big Ben and Houses of Parliament

    How we launched gov.uk

  • Mysterious Fungus causes Ash Dieback

    Crises reveal muddy waters between government and scientific advice

  • Lord Browne

    Whitehall business plans fail to live up to expectations

  • Cracked earth

    Bob Kerslake's problem, to put it personally, is Francis Maude

  • 'Fragile' Whitehall needs chemistry not physics, says Francis Maude

  • Public Leaders viewpoint
    Hold our feet to the fire over efficiency in government

  • Cutting public sector admin costs can be done: UK Sport shows how

October 2012

  • David Walker

    Lord Heseltine pushed administrative modernisation with verve

    David Walker
  • Piggy bank

    Live Q&As
    Live discussion: managing public, private and voluntary sector budgets

  • Operation: NHS procurement

    Biting the NHS procurement bullet

  • New Zealand coastline

    Like diets, government budget cuts tend to be short-lived

  • Why cutting civil service admin costs is a tough task

  • Shared services: labour of love or necessity?

  • Only one prime minister in 30 years has reduced civil service admin costs

  • Flexible working – a secret weapon for public leaders?

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