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Amidst reports of the 13th and 14th Generation processor instability extending to mobile chips, Intel has sent a statement to Tom's Hardware to clarify the situation. While there has been instability feedback on some mobile SKUs, the cause of the instability differs from their desktop counterparts.
"Intel is aware of a small number of instability reports on Intel Core 13th/14th Gen mobile processors.
"Based on our in-depth analysis of the reported Intel Core 13/14 Gen desktop processor instability issues, Intel has determined that mobile products are not exposed to the same issue. The symptoms being reported on 13/14 Gen mobile systems – including system hangs and crashes – are common symptoms stemming from a broad range of potential software and hardware issues.
"As always, if users are experiencing issues with their Intel-powered laptops we encourage them to reach out to the system manufacturer for further assistance." — Intel representative to Tom's Hardware.
Alderon Games was one of the few companies that shared its statistics about Raptor Lake and Raptor Lake Refresh Core i9 crash rates. The founder, Matthew Cassells, recently stated that although the company's laptops with mobile variants crashed less frequently than the desktop chips, the issue still existed on laptops.
Cassells responded to Intel's statement in a Reddit thread:
"The laptops crash in the exact same way as the desktop parts including workloads under Unreal Engine, decompression, ycruncher or similar. Laptop chips we have seen failing include but not limited to 13900HX etc.," Cassells said.
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"Intel seems to be down playing the issues here most likely due to the expensive costs related to BGA rework and possible harm to OEMs and Partners," he continued. "We have seen these crashes on Razer, MSI, Asus Laptops and similar used by developers in our studio to work on the game. The crash reporting data for my game shows a huge amount of laptops that could be having issues."
The Raptor Lake and Raptor Lake Refresh HX series share die configurations similar to those of their desktop counterparts. Therefore, it's normal to think that some of the HX-series SKUs would suffer the same fate as the Core i9 desktop models. However, instability could be rarer because the mobile chips have stricter TDP guidelines and don't require as much voltage as the desktop processors. However, Intel has now disputed that speculation.
Things certainly aren't looking good for Intel right now. Months of investigation have yet to bear fruit as the chipmaker still hasn't narrowed down the exact cause of the instability on Raptor Lake and Raptor Lake Refresh Core i9 processors. Instead, consumers have only received stopgap solutions, such as using a more toned-down power profile on less capable motherboards.
We're only months from the launch of Intel's Core Ultra 200 (codenamed Arrow Lake). The recent instability fiasco has unquestionably dented Intel's reputation and likely impacted consumers' trust in Intel processors. Meanwhile, AMD's latest Ryzen 9000 (codenamed Granite Ridge) processors, powered by Zen 5 execution cores, will soon hit the market - months ahead of Arrow Lake. The whole Raptor Lake and Raptor Lake Refresh instability issues couldn't have emerged at a worse time.
Zhiye Liu is a news editor and memory reviewer at Tom’s Hardware. Although he loves everything that’s hardware, he has a soft spot for CPUs, GPUs, and RAM.
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boerhae So Intel knows enough about bug #1 to say that it's a separate thing from bug #2. Still, they haven't said anything at all yet about bug #1 and I have no idea if my 13700KF is about to combust. Do I have this right? Lol?Reply
If I missed something let me know. -
derekullo
We don't know what we don't know, but we are positive that what we didn't know last week is not the same as what we don't know this week!boerhae said:So Intel knows enough about bug #1 to say that it's a separate thing from bug #2. Still, they haven't said anything at all yet about bug #1 and I have no idea if my 13700KF is about to combust. Do I have this right? Lol?
If I missed something let me know. -
Amdlova "Intel is aware of a small number of instability reports on Intel Core 13th/14th Gen mobile processors".Reply
Small... Who want define what is small?
For me is 70% of all 13 and 14 gens cpus is dammed even the Doom guy can't kill all these cpu. -
The Historical Fidelity From the independent investigations I follow, it is looking like oxidation of the copper vias due to contamination during tantalum deposition is the most likely culprit as even low power Intel chips suffer the same symptoms.Reply -
The Historical Fidelity
Love it! It’s like the age old military intelligence saying: “we are re-classifying this ‘known unknown’ into an ‘unknown known’”derekullo said:We don't know what we don't know, but we are positive that what we didn't know last week is not the same as what we don't know this week! -
hotaru251 from a broad range of potential software and hardware issues.
yeah liek the hardware being the cpu....
also if they cant say what issue on desktop is how do they know its a bug???? -
Amdlova
My 5700G died with memory error random locke upsJRStern said:So - no similar problems on AMD/TSMC chips?
first batch ryzen 5xxx is plaged
AMD system is good but don't recommend to no one buy used! -
thestryker I know Intel undoubtedly put out this statement because the majority of their market is laptops but this does nothing but muddy the waters in my opinion. It's an acknowledgement that they know what the problem facing desktop parts is but haven't said anything. I understand that there are legitimate reasons for keeping quiet (most pressing being to make sure they have enough parts for replacement as this seems inevitable) but this has taken on a life of its own and they need to stop it.Reply
Based on this Intel statement that seemingly wouldn't be correct as every RPL part uses the same manufacturing process and the HX line are B0 die like the desktop parts are.The Historical Fidelity said:From the independent investigations I follow, it is looking like oxidation of the copper vias due to contamination during tantalum deposition is the most likely culprit as even low power Intel chips suffer the same symptoms.