PositivePsychology.com Reviews

167  Excellent
TrustScore 4.5 out of 5

4.3

In the Coaching Center category

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Rated 1 out of 5 stars

I purchased 3 digital products

I purchased 3 digital products. Did not get a confirmation email, did not get the link to download the products at all. Customer service very poor. I have emailed twice and submitted a case against them with PayPal. Still waiting for a response, a refund or any acknowledgment at all. Their website kept crashing during the purchase. More disappointing is the complete lack of response to resolve. Be wary. Scam alert.
Positive Psychology - you have NOT responded to any of my emails, nor have you emailed me. Please don't lie about it here. Still no refund or email of product sent.

Date of experience: October 12, 2024

Reply from PositivePsychology.com

Hello Natalie,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and for any frustration this has caused. Customer satisfaction is our top priority, and it’s disappointing that we missed the mark here.

We’d like to clarify that our support team has already reached out to assist with your concern. Unfortunately, we haven’t received any emails from the address associated with your purchase, which could be why there has been a delay in resolving this. We want to ensure that you get your products or, if needed, the appropriate resolution.

Could you please check your spam or junk folder for any messages from us? If you still can’t find any, kindly reach out to us directly again with a different email so we can promptly resolve this for you.

We apologize for any inconvenience, and we are committed to turning this situation around.

Best regards,
The PP team

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Rated 5 out of 5 stars

Self-Paced Positive Psychology Course with Real-World Application

The Life Navigation course is a wonderful resource for coaches (me) or therapists to learn more about positive psychology - not just the theory (in an easy-to-understand way) but also in practicality (exercises & guidance for working with clients). I like the structure of the readings, videos, and quizzes to reinforce the learning. The sailboat metaphor as a foundation is a useful tool that is easy to comprehend and use with clients. If you are a working adult wanting to be well-versed in positive psychology and enjoy the freedom of a self-paced program that provides the foundations without having to get a degree - then you will not be disappointed.

Date of experience: September 14, 2024


Rated 5 out of 5 stars

I absolutely LOVE these guys

I absolutely LOVE these guys! The quality of their materials and service is outstanding. They're innovative, thorough, extremely high quality, accessible and give away so much great content for free 🙏🏽

I'm SO grateful that I discovered them around 2 years ago. In that time, I have purchased all of their masterclass and the toolkit. I have not been disappointed once.

Keep doing what you're doing guys, it's fantastic 🙌🏽😍

Date of experience: September 21, 2022

Reply from PositivePsychology.com

Thank you SO much for your warm words. We are so grateful that you are part of our community, Nic!


Rated 5 out of 5 stars

Why look any further... this is the place you were looking for!

You know you are in the right place when you just stumble upon a page that offers more than you were looking for. PositivePsychology offers a fast selection of topics, exercises and courses. Sleek design, that focus on the important message, reliable and fast delivery once ordered and... one of the most important key aspect of an online provider: a top customer service that goes the extra mile. Thank you, Alex!

Date of experience: December 01, 2021


Rated 5 out of 5 stars

Got what I was expecting

Originally I gave them a 1-star, because I thought I paid money and then never heard from them. I believe what happened is that my network was blocking tracking from their home country, so I couldn't receive the product download or get a response to my inquiries. I used a different email to reach them and everything worked fine. So, if you don't hear from them, check to see if your email is being blocked by your network.

Date of experience: January 30, 2023

Reply from PositivePsychology.com

Hi Brian,

Thanks a lot for your feedback.

We take pride in our quick Customer Support system, but unfortunately, we cannot always respond within the first 10 minutes of purchasing a product. We will, however, always get back to you within a day.

Since this comment was left, we have resolved this issue privately on the same day and ensured that you received everything that you paid for in good order.

Again, we apologize for any delay that you experienced in purchasing our products and hope you are thoroughly enjoying your purchase!

All the best,
PositiviePsychology.com Team

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Rated 5 out of 5 stars

All Positive ❤️

I’m in my 5th year of membership and can’t be happier about the availability of quality resources to help those with whom I work. What’s been most impressive is the amount of work that’s evident through the ongoing availability of new tools and the video overviews that identify ways to utilize them. Offered programs are comprehensive and incredibly valuable. The cherry on top? Outstanding products and customer service (thanks, Aleks!!)are provided by a stellar team of truly good, caring fellow human beings. Seph and Hugo, it’s been heartwarming to see your baby grow in so many POSITIVE directions. Kudos and major gratitude!!

Date of experience: November 21, 2021


Rated 5 out of 5 stars

I love this program so much!

I love this program so much. Seph and his team always provide pertinent, wonderful articles and exercises. I am a life coach and work with teenagers in high schools. The Positive Psychology Toolkit has provided me with hundreds of wonderful exercises and articles to help me mix it up.

I hate getting emails, but I've saved every single one that I've received from the PPT. I am so appreciative of the wonderful resources!

Date of experience: May 03, 2019


Rated 5 out of 5 stars

Mindfulness--Awareness of the present moment.

I recently purchased the Mindfulness X training course. I have taken the course myself as well as the train-the-trainer portion of the course. I am totally enthralled by this course especially by the simplicity of its presentation. By simplicity, I mean that my future students will be able to grasp the essence of mindfulness--my goal. I'm still a few months ahead of offering the course but I'm very excited to feel that it will be well-received by my English and Spanish students.
Well Done Hugo and team!

Date of experience: October 26, 2020


Rated 1 out of 5 stars

I purchased 17 tools for grief and…

I purchased 17 tools for grief and bereavement on 1/24/2023. After completing my purchase it said I would receive my materials to download in about 10 minutes. I never got any email or my materials. I have sent 5 emails to the email address provided, as well as filling out the contact message box several times and have heard nothing, received nothing. This is frustrating and incredibly unprofessional. What a disappointment! Update: as of February 9, I have still never heard a peep from this company.

Date of experience: January 24, 2023

Reply from PositivePsychology.com

Hi Christine,

Thank you for the feedback and we are very sorry that you experienced this issue! We have received all of your emails regarding this issue and have reached out to you on the 25th and 28th of January, and again on the 1st of February, and we have not heard anything back from you yet. We assume that either:

1. you received your purchase in good order
or
2. that our emails are landing in your spam folder.

We hope that this issue has been resolved by now, but please do let us know if we can assist you in any other way.

All the best,
PositivePsychology.com Team

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Rated 5 out of 5 stars

Finding PositivePsychology.com and…

Finding PositivePsychology.com and using the Positive Psychology Tool Kit has been a gamechanger for me. They are tremendous resources and provide rich value to my business.

The science behind the tools and the quality in producing the tools is invaluable.

As a Strength's Coach, I cannot say enough about how this has added incredible value to my clients. It has also saved me time in trying to find tools, resources for my clients and my training programs.
I highly recommend them to any professional in our field.

Date of experience: April 29, 2019

Reply from PositivePsychology.com

Thank you so much for your warm testimonial Rita. We're very happy to hear that these tools are of value to your clients as well :)
~Seph


Rated 5 out of 5 stars

Very Professional & Great Value

PositivePsychology.com produce very professional quality product that provide massive value if you are looking to use the products for yourself, your company or for your own clients.

The products are comprehensive and easy to understand and use. The videos are delivered in plain english with lots of detail, supported by detailed manuals.

I look forward to each new product they produce.

Date of experience: May 02, 2019


Rated 5 out of 5 stars

Tremendous Value!

I have found tremendous value in all products I have purchased from positivepsychology.com! I use materials from the Positive Psychology Toolkit EVERY DAY with my clients! I am using Mindfulness X, and the Strengths & Goals Masterclass Bundle! These products have increased my knowledge base and are so helpful to my clients during and between sessions!

Date of experience: June 13, 2021


Rated 5 out of 5 stars

Great tool to use for both coaches and therapist

I have been using various tools from the tool kit by purchasing them one at a time. I took the leap purchased the whole tool kit and it is a great addition to my practice. I don't have time to create additional tools for for my client to use during session or for homework so this is a tremendous resource that I would highly recommend.

Date of experience: September 01, 2023

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Rated 5 out of 5 stars

I have taken many of the Master Classes…

I have taken many of the Master Classes over the last 2 years and I love the materials so much ! The generosity and the instant response this team has to any and all concerns is amazing! As an 20 year scholar and instructor and someone who has taken 100's of courses ( I am not kidding) these people are some of the very very best!

Date of experience: July 23, 2021


Rated 1 out of 5 stars

After I submitted this review, Positive Psychology got in touch with us and cancelled our subscription and refunded our money. Thank you!

I would give Positive Psychology 0 stars if I could. This company will not respond to the multitude of emails that we have sent to them. They automatically charged our card for a second year subscription, and didn't give us any sort of heads up that they were doing this. We have tried reaching out to them to cancel our subscription, but they just don't respond. Kind of a nasty way to run your business-to scam people into subscriptions. Other companies that I have dealt with are always good about crediting your account if you cancel your subscription right after they charge your card. NOT THIS COMPANY. Beware! We have to cancel our credit card to make sure they don't try and charge us again next year!

Date of experience: October 19, 2021

Reply from PositivePsychology.com

Hi Lynn, I'm so sorry that you've had a negative experience with PositivePsychology.com.

We have recently discovered that there was a technical glitch on our website contact form affecting a very small proportion of users, which means that there are some messages we unfortunately never received. We spotted this after noticing a pattern in our TrustPilot reviews recently. We hope to have fixed this issue now, but please note that we always receive 100% of support emails sent to info@positivepsychology.com.
Would you mind responding to our request for more information, so that we can contact you to process the refund for the automatically-renewed Toolkit subscription?

Please know that we are not in the business of scamming people into subscriptions, and we are committed to responding to every customer support inquiry that we receive.

Thank you for your patience and understanding in this matter.

Thank you,
PositivePsychology.com team


Rated 1 out of 5 stars

Do not trust a company with no contact number

First of all there’s no trust on a company who to sell you a product, an expensive one, and do not have a CONTACT NUMBER.

The material they offer is accesible on the internet, different presentation, but equal.

After purchase the tool kit blind by there good presentation and marketing I find no practical use for the material.

Did not ask for a refund.

But it got even worst a year on they renewed without ANY notification the “subscription” I did not enroll in. Plus the duplicate the debit transaction.

It is USELESS!

You are better of as a therapist with a simple and straightforward subscription to PsycholyTools.

Really discontent with this fraud of a company.

Date of experience: March 17, 2023

Reply from PositivePsychology.com

Dear Luis,

Thank you for taking the time to share your feedback on Trustpilot. We're sorry to hear about the issues you experienced with our service. We'd like to address your concerns and clarify a few points:

1. While we currently do not have a phone number, we pride ourselves on our responsive customer service through our email at info@positivepsychology.com. We're always available to help and address any concerns our customers may have.

2. We can confirm that our system sends an email reminder 3 days prior to subscription renewal. We apologize if this email was not received (or it possibly ended up in your junk folder?) Upon receiving your email, our team member Alex promptly canceled your subscription and issued a refund for the renewal.

3. We assure you that the material we offer in our Toolkit is unique and industry-leading. Our Toolkit of more than 400+ interventions developed by a team of experts contains more scientific references, more background theory and more practical guidance for application than any other resource we've seen on the market.

But of course, we cannot please everybody so we always offer a 7-day money-back guarantee, giving customers the option to request a refund if they're not satisfied with the materials provided.

If you have any further questions or concerns, please do not hesitate to contact us at info@positivepsychology.com.

Best regards,

Lucinda Allen
CEO
PositivePsychology.com


Rated 5 out of 5 stars

I love the positive psychology tool…

I love the positive psychology tool kit. I go to it often for client tools, inspiration, and to grow and learn how to better help my clients. There are new tools added regularly as well as blog posts for continued education. Full of great content and I highly recommend it!

Date of experience: May 11, 2019

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Rated 5 out of 5 stars

Every tool on offer is valuable

Every tool on offer is valuable! I appreciate the level of work that they put into making these materials available. My purchases and downloads have been seamless. As a coach and personally, I have gained tremendous support from the tools and weekly messages.

Date of experience: February 19, 2023

Reply from PositivePsychology.com

Thank you for taking the time to leave us a review on TrustPilot. Happy to hear of your seamless experience, it makes our day.


Rated 4 out of 5 stars

Mindfulness X Toolkit

I am writing about the Mindfulness X Toolkit that I purchased. The kit is quite comprehensive and is well organised and has the basic materials required to prepare a program for others.
Thank you very much for this. This gives us an idea of what needs to be covered in a course of this kind.

Date of experience: June 08, 2019


Rated 5 out of 5 stars

Transformative

Transformative, professional, wholehearted and balanced training of the highest level. Science-based content delivered with just the right touches of profession and heart. One always gets personal feedback on comments and questions raised by the course teachers. Materials are clear, delivered through multiple media (video, audio, text, slides) and at various depths (short videos and in-depth, comprehensive text manuals). Truly an enriching experience - both to mind and soul. Support staff is mostly responsive. Clearly those guys are on a mission to spread good in the world and are going about it in the most benevolent and excellence-driven manner. Well done!

Date of experience: March 25, 2021