2,552 total
Terrible customer experience. They really put me in the crap because their system isn't working properly. Closing your line for no reason at the worst times.
13 Euros per mb of roaming.... I've never felt so ripped off. And the service is only chat and extremely unhelpful/disrespectful.
STAY AWAY!
Date of experience: January 16, 2020
It seems there is an internecine war within Sosh between Sales (generally helpful and polite) and Accounts (extremely rude, aggressive and unhelpful).
Accounts refused to honour the offer made to us by Sales, and as we declined to pay the extra charges invoiced, Accounts have cut our service. For some reason (the war?) it seems impossible for Sales to call Accounts and sort out problems.
Any reasonable company which wanted to attract and retain customers would first try to counsel their horrible Accounts staff, and then show them the door.
Unfortunately, I could not recommend Sosh to anyone because of these problems.
Date of experience: July 28, 2021
Just Joined Sosh.fr after a terrible year with Bouygues and their 4G Huweii microwave signal box. Supposedly up to 200mbs and lucky to get 6mbs sometimes even slower than dial-up. Sosh delivered our Livebox earlier than expected with an 8-12mbs advertised.
I was overjoyed to get TWICE that speed at 24.8ms and a ping time of only 20ms. HURRAH.
However, I have no experience of their customer service yet, so cannot comment on that. Easy set up for the box.
Date of experience: November 17, 2021
Worst company ever. Impossible to contact them to change a mistake. Once you are client you don't have any advantage. They make you pay a whole month for one day use! Don't use them!!! Go to B&U service customer is way better!!!!
Date of experience: January 13, 2020
15 jours que l’on attend l’activation de la ligne fibre . Service client que par tchat c très compliqué. Promesse à tout va . Mais toujours rien en les contactant tout les jours .
Réponse patientez . Nul .
Date of experience: March 13, 2020
I've been trying to reach them for two days and their live chat has been down ever since, with virtually no workable fallback. Very disappointed. I've never come across such poor service with the competition.
Date of experience: October 28, 2013
Sept 18 - picked up new Livebox4, with a rdv with a technician arranged for 23 sept to put in a new line for our little maison secondaire. Nobody came! Now, over a month since that day, we are STILL without! I've been on 'chat' nearly every day (and recorded the conversations!!) - every one of the 'experts' have said something different, apart from the promise of it being resolved within 72 hours! HAHAHAHA - not a chance. This evening's 'chat' will be to ask how to cancel the contract that never was!!
I will give them one last chance - thanks to 'Jess' just now, who seems to be OK - we'll see!
A little plus in their favour - I have my mobile with them & (touch wood) no problem with that.
Date of experience: October 25, 2019
Absolutely terrible. Doesn't respect their own engagements, absolute crap.
Date of experience: April 27, 2023
Worst customer services experience.. stayed 15 days as of now without internet .. making a nightmare to manage my business.
Changing operator today !
Date of experience: December 14, 2019
I concur with other people here. Don't use Sosh they have zero respect for their customers. You know you are dealing with a poor company when their telephone staff are immediately rude and abrupt with you.
I changed to my ISP to Sosh from Bouygues Telecom to reduce my bill. Started having problems with unstable connection from day one. They said an engineer would be sent and told me to ignore messages that I would be charged as that would not be the case. An engineer called me, never came near our house, said there wasn't an issue but it might be caused if we used CPL(not the case). The connection was still faulty. Then I got a message saying the engineer determined the problem was with my equipment (even though he never entered the property or came near the house). I called and was assured that no charge would be applied. Sure enough I charge was applied to our first bill. Now I have to make a case to reclaim the charge.
Do not use this service it is appalling. SOSH.fr a votre écoute. Absolutely not the case.
Date of experience: May 10, 2021
Only french IBANs are accepted, foreign credit cards rejected. This is illegal under European law.
Date of experience: May 27, 2018
INJOINGABLE AU T2L2PHONE TRES TRES FRUSTRANT ET ENERVANT D AVOIR DES ROBOTS AU TEL
Date of experience: October 29, 2021
Service seems OK so far but the provision to modify details is never available.
Date of experience: December 04, 2019
Date of experience: October 07, 2020
