Welcome to the Customer Service Symposium! We are a premier event dedicated to exploring the world of Customer Service and Customer Experience. Our mission is to bridge the gap between businesses and their customers, fostering exceptional service and memorable experiences. At the Customer Service Symposium, we believe that customer satisfaction is the foundation of any successful business. We are committed to bringing together industry leaders, experts, and professionals from around the world to share insights, exchange ideas, and inspire innovative approaches to customer service. Our symposium provides a unique platform for networking, learning, and growth. We curate a diverse range of global and local speakers who are at the forefront of customer service excellence. From captivating keynotes to interactive panel discussions and engaging workshops, our events offer invaluable knowledge and practical strategies that can be applied in various industries. We understand the importance of professional development and staying ahead of industry trends. That's why we are proud to offer exclusive opportunities for individuals to participate in training workshops and certifications led by renowned experts. These programs empower attendees with the skills and knowledge needed to enhance their customer service practices. In addition to our content-rich sessions, we also believe in celebrating success and fostering connections. Our Masquerade Ball provides a delightful evening of entertainment, where attendees can unwind, network, and create lasting memories. We are dedicated to creating a vibrant community of customer service enthusiasts, where ideas are shared, collaborations are formed, and excellence is celebrated. Join us at the Customer Service Symposium and be a part of this exciting journey to redefine customer experiences. Connect with us on LinkedIn to stay updated on our latest events, speaker announcements, and industry insights!
External link for Customer Service Symposium
Cape Town, Western Cape 7460, ZA
Customer Service Symposium reposted this
Introducing the New CXSA Board at CSS 2025! ⭐⭐⭐ Exciting times ahead! The new CXSA Board will be showcasing who we are, why we exist, and our vision for driving Customer Experience forward in 2025. 🚀 Join us at the Customer Service Symposium on 27–28 March and be part of the conversation shaping CX in South Africa. Seats are limited, don’t miss out! 📧 Aloysius.Petersen@phoenixevents.co.za #CXSA #CustomerExperience #CXLeadership #CSS2025
Another of South Africa's Premier CX personalities - We WELCOME Peach Olive (Piche) as one of our esteemed CX & CS Though Leaders who will be speaking at the Customer Service Symposium. Seats are limited ...to book your seat email aloysius.petersen@phoenixevents.co.za
We would like to Welcome one of South Africa's Global icons and CX though Leader Lynn Baker CX, we look forward to having you at the Customer Service Symposium. To book your seat please email aloysius.petersen@phoenixevents.co.za
Customer Service Symposium reposted this
Award-winning Digital Strategist | Executive Head | Speaker | Customer Value Proposition | Customer Growth Strategist | Tech Entrepreneur | Platform Business | MBA
I will be one of the speakers at the Customer service Symposium. Secure your spot by emailing aloysius.petersen@phoenixevents.co.za
Exciting Event Alert! Join 16 Powerhouse Speakers, including 1 International Guru and 15 South African CX Thought Leaders like Steve Towers, CPPC® ACXC® CXMan. Learn how to enhance service quality, boost revenue, and reduce costs from experts like Antonia Oakes, Popi Kunene, Dieketseng Shabangu, and more. Limited seats available! Secure your spot now by emailing aloysius.petersen@phoenixevents.co.za. Don't miss out on this incredible opportunity! #CXLeaders #ServiceExcellence Antonia OakesSteve Towers, CPPC® ACXC® CXMan ✅Service📈Revenue ⬇️CostPopi KuneneDieketseng ShabanguFunda Salvatoris' MnguniKhali YoungMonique BritzAthenkosi AfolabiPalesa NhlapoMegaree NaraidooDebi Potgieter, CCXPZinzile Luthuli (MBA)Mark PillaiLauren BarbourLizette Akker (Pelser)Arshaad Yousuph
IMPORTANT ANNOUNCEMENT!!!!!!!! We would like to thank and Welcome Arshaad Yousuph who will be the Moderator for the 3rd Customer Service Symposium, Lots of CX Knowledge, lots of Jokes and a personality to die for, he certainly will be making the Symposium Memorable, to book your seat email aloysius.petersen@phoenixevents.co.za we look forward to meeting all the CXer's based in Johannesburg.
Ever Wondered what makes the Customer Service Symposium Unique and different to every other CX event in South Africa? There 5 Unique differences: The Event is a gathering for the Community by the Community Its Focus is to allow CX professionals to Learn from each other but also to find Solutions which every CXER can use to ensure CX ROI is achieved The latest games and innovations showcased by the Thought leaders in CX - South Africa Getting CXER's to have a unified message ensuring that everyone is aligned to the growth of CX in South Africa.. These are but a few reasons why the Customer Service Symposium has been created...... so if you have not booked your seat...BOOK NOW.... email aloysius.petersen@phoenixevents.co.za so that you are part of the conversation and part of CX building the South African Economy in ways nobody has seen before Arshaad YousuphSteve Towers, CPPC® ACXC® CXMan ✅Service📈Revenue ⬇️CostAdré Schreuder - the Experience Management Practitioner-ProfessorAntonia OakesPalesa NhlapoFunda Salvatoris' MnguniMark PillaiLiezel JonkheidLuvendra NaiduPrashanthi AkalooPopi KuneneZinzile Luthuli (MBA)Lauren BarbourDr. Sarina Howie
Announcement Alert: It gives us great please in Welcoming Liezel Jonkheid (Consumer Psychology Lab) as one of our Sponsors to The Customer Service Symposium being held on the 27th & 28th of March at the Garden Village in Johannesburg. Liezel Jonkheid will be presenting a 30 minute keynote as well as a extremely exciting 60 minute Workshop at the Event. Don't miss out, to book your seat email aloysius.petersen@phoenixevents.co.za and be sure to be intrigued and educated
Have you still not booked your ticket? Here a reason why you should attend, Limited seats available...Antonia Oakes will be coming with fire and believe me when i say, you will return to your workspace after this Event with many different ideas to help you and your team with your CX Strategy...To book seat email aloysius.petersen@phoenixevents.co.za
Welcome Kendall Rynders an exceptional speaker with a heart of Gold and amazing CX views. To book your seat please email aloysius.petersen@phoenix events.co.za or call 0641482345 to reserve your seat
Another of SA's CX pioneers Liezel Jonkheid will be speaking at the 3rd Customer Service Symposium. To book your seat email aloysius.petersen@phoenixevents.co.za or call 0641482345