CX Engage

CX Engage

IT Services and IT Consulting

Johannesburg, Gauteng 49 followers

Innovating brand-to-consumer digital connections; driving consumer communication technology via predictive intelligence.

About us

Our focus at CX Engage is to enhance a customer's experience when interacting with a brand by being available on the customer's channel of choice at the time of their choosing and empowering customers with intuitive self-service capabilities. We offer a cloud-based, omni-channel contact centre platform paired with a sophisticated machine-learning engine that provides intelligent automated interaction classification, anomaly detection, advanced sentiment analysis and real-time reporting. Now that you've increased the customer interaction volumes into your contact centre, let us provide you with a bespoke AI-powered chat bot solution to reduce the load on existing contact centre staff while improving response times to customers. These chat bots are perfectly suited to handling repetitive interactions and are advanced enough to interact with any system to provide customers with rich, dynamic self-service capabilities. Talk to us today to find out how we can help you enhance your customer experience!

Website
https://www.cxengage.co.za
Industry
IT Services and IT Consulting
Company size
2-10 employees
Headquarters
Johannesburg, Gauteng
Type
Privately Held
Specialties
ChatBot, RPA, Cloud-Based, Contact Centre, Omni-Channel, AWS, WhatsApp, Facebook Messenger, WebChat, Machine Learning, and Sentiment Analysis

Locations

  • Primary

    77 Wilhelmina Avenue, Constantia Kloof

    Unit 11, Block C, Clearview Office Park

    Johannesburg, Gauteng 1709, ZA

    Get directions

Employees at CX Engage

Updates

  • View organization page for CX Engage, graphic

    49 followers

    Great Conversations Make For Happy Customers!!! Our business model is simple: We build Customer Experience (CX) applications that will help businesses build stronger relationships with their customers. Key Features include: - Best in NLU. - Out-of-the-box Channels & Integrations. #Haptik #NLU #Integration #WhatsApp #Telegram #Instagram #Facebook #LiveChat #Chatbot #LeadGeneration #CustomerService #Customersupport #Chatbotmarketing #Chatbotleadgeneration #WhatsappForBusiness #InstagramForBusiness #FacebookForBusiness #Automation #ArtificialIntelligence #cxengage

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  • View organization page for CX Engage, graphic

    49 followers

    🚀 Unlock the Power of Conversational AI with ChatBot.com's Generative AI Features! 🤖 Is your business ready to elevate customer interactions? With ChatBot.com’s advanced Generative AI features, you can now create seamless, intelligent, and human-like conversations that engage customers 24/7. ✅ Automate responses with cutting-edge AI. ✅ Offer personalized customer service in real-time. ✅ Easily integrate with your favorite platforms like Messenger, Slack, and LiveChat. ✅ Track and improve performance with built-in analytics. 💥 Start today with a FREE 30-day trial and see the difference AI-powered chatbots can make for your business! Don't miss out on transforming your customer experience. 👉 Click here to get started: https://lnkd.in/dH_JpNv9

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  • View organization page for CX Engage, graphic

    49 followers

    🌍 Exciting Times at the Africa Chatbot & Conversational | Generative AI Summit 2024! 🤖💬 Our team at CX Engage had the pleasure of attending this year’s African Chatbot & Conversational AI Summit, and it was nothing short of inspiring! 🚀 We were thrilled to engage with industry leaders and innovators, discussing the latest trends in Generative AI, Chatbot Development, NLP, and Voice Technology. The summit truly underscored the impact Conversational AI is having across various industries, From enhancing user experiences to crafting smarter, more intuitive bots, the knowledge we gained on ethical considerations, AI marketing, and analytics will help us continue building cutting-edge solutions that serve real-world needs. 🌟 Key highlights for us included discussions around: 🚀 Generative AI and its endless potential 💬 Best practices in Chatbot Design & Development 📊 Leveraging Conversational Analytics for deeper insights 🌍 Ethical and responsible AI design One major highlight for us was the emphasis on inclusion and innovation for the South African market. It was incredible to see how chatbot and conversational AI solutions are evolving to meet the unique needs of South African businesses and consumers. We’re excited to apply these learnings in our upcoming projects, pushing the boundaries of what’s possible in conversational AI and delivering the most effective solutions for our clients. Let’s shape the future of AI-driven conversations together! 💡 #AfricanChatbotSummit #ConversationalAI #Chatbots #GenerativeAI #NLP #VoiceTech #AIInnovation #ChatbotDevelopment #EthicalAI #FutureOfAI

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  • View organization page for CX Engage, graphic

    49 followers

    🚀 Unlock the Future of Customer Engagement with Chatbot Solution! 🚀 Are you looking to enhance your customer service, streamline operations, and boost your engagement rates? ChatBot.com has a cutting-edge chatbot solution that is here to transform your business! 🌟 Special Offer: Get $10 off your first payment! 🌟 ✅ Automate customer interactions 24/7 ✅ Provide instant responses to inquiries ✅ Increase customer satisfaction and retention 💡 Ready to elevate your customer service? Click on the link below for a free trial and enjoy $10 off your first payment with an exclusive offer! Get started now👇 🔗 https://lnkd.in/d8e-ju4P Don’t miss out on this fantastic opportunity to revolutionize your customer engagement strategy🤖 #CustomerService #Chatbot #AI #CustomerEngagement #BusinessGrowth #SpecialOffer

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  • View organization page for CX Engage, graphic

    49 followers

    Did you know our chatbot has been transforming the way you experience university life, and it's not just limited to the web! 🤖🚀 Here are some impressive stats for January that showcase its impact on both Web, Mobile App, Facebook and as of Sept ’23, WhatsApp: 🌐 Total Interactions: 135,000+ 💬 User Queries Answered: 95% ⏰ Average Response Time: Less than 5 seconds 🎓 Admissions Inquiries Resolved: 85% 📱 On Facebook and Web, it's your virtual assistant, providing instant updates and support. On WhatsApp, it's your personal guide, ensuring you're always in the know about your academic journey and allows you to chat to an agent on WhatsApp and help solve your queries. 👏 The chatbot isn't just a virtual assistant; it's your instant connection to information, support, and everything university-related. From admissions to event updates, it's got you covered! Recently expanded to WhatsApp and available on Web, Mobile App and Facebook, the University chatbot has been serving the students for over 5 years and growing every year. 📱 WhatsApp Impact: Over a million messages sent on WhatsApp with a 99% delivery rate and more than 135,000 chats for the season! Our chatbot is not just a tool; it's your direct line to information, support, and a vibrant community. 🚀 Excited about the future of tech-enhanced education? Stay tuned for more innovations on the horizon! ✨ #chatbots #UniversityTech #InnovationInEducation #ChatbotMagic #StudentExperience #WhatsAppChatbot #Chatbot #InstagramChatbot #cxengage #AI #TechInHigherEd

  • View organization page for CX Engage, graphic

    49 followers

    Did you know our chatbot has been transforming the way you experience university life, and it's not just limited to the web! 🤖🚀 Here are some impressive stats for January that showcase its impact on both Web, Mobile App, Facebook and #WhatsApp: 🌐 Total Interactions: 134,000+ ⏰ Average Response Time: Less than 5 seconds 🎓 Admissions Inquiries Resolved: 85% 🌟 Student Satisfaction: Over 63% 📊 Reporting Excellence: Comprehensive reporting tools empower us to analyse and optimize the chatbot's performance continually. 🔄 Agent Handover: Seamlessly transition from chatbot to human agents when needed, ensuring a personalized and responsive support system over WhatsApp allowing students to connect to super agents when needed. 💻 99.999% Uptime: Our commitment to reliability! The chatbot is available whenever you need it, contributing to a seamless student experience. 📱 WhatsApp Impact: Over a million messages sent on WhatsApp with a 99% delivery rate and more than 135,000 chats for the season! Our chatbot is not just a tool; it's your direct line to information, support, and available 24 x 7 on your favourite messaging platform #WhatsApp. 📱 On Facebook and Web, it's your virtual assistant, providing instant updates and support. On WhatsApp, it's your personal guide, ensuring you're always in the know about your academic journey and allows you to chat to an agent on WhatsApp and help solve your queries. 👏 The chatbot isn't just a virtual assistant; it's your instant connection to information, support, and everything university-related. From admissions to event updates, it's got you covered! Recently expanded to WhatsApp and available on Web, Mobile App and Facebook, the University chatbot has been serving students for over 5 years with over a million chats and growing. With processing of over a million messages in the past month on WhatsApp, the solution has provided over 600k applicants and students with information on all things University. 🚀 Excited about the future of tech-enhanced education? Stay tuned for more innovations on the horizon! ✨ #UniversityTech #InnovationInEducation #ChatbotMagic #StudentExperience #WhatsAppChatbot #Chatbot #InstagramChatbot #cxengage #AI #TechInHigherEd

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