Savana - UK Fashion 17+

I recently purchased two cases from Savannah, and I must say, I am thoroughly impressed with the quality. The cases are exceptionally well-made, with a sturdy build and a sleek design that truly stands out. They were exactly as depicted in the pictures, and everyone who has seen them has complimented their stylish appearance. The material feels premium, and the cases provide excellent protection for my devices.

However, one aspect that I believe could be improved is the shipping time. While the product quality exceeded my expectations, it took quite a few days for the cases to arrive, which was a bit disappointing. Given how much I love the cases, I would have appreciated a faster delivery service.

Overall, I am very happy with my purchase and would highly recommend Savannah for their high-quality products. But I do hope they can work on speeding up their delivery process to make the shopping experience even better

Hello there, thank you for your kind words! We’re thrilled that you loved the quality and design of the cases. We appreciate your feedback on the delivery time and are working to improve it. Your support means a lot, and we’re excited to serve you again soon!

Savana is by far the worst online shopping app and company I’ve ever encountered. After placing an order for several items, only two were delivered—late, of course—and the remaining two never arrived. I kept getting messages that my order was out for delivery, only to be told later that it couldn't be delivered because I had supposedly refused it. I never received a call, and no delivery agent showed up at my address, so there was no way I could have refused the delivery. Trying to cancel the order and get a refund was an ordeal in itself. I also needed to return one of the delivered items due to a size issue, but it's been two weeks, and the item still hasn't been picked up. Every day, I reach out to customer service, and every day, they give me the same response—that they understand my frustration and have escalated the issue. I’m left wondering how many times this issue needs to be escalated before the product is finally picked up and I receive my refund. To make matters worse, when I called the pick-up agent, he outright refused to collect the item, claiming he had more important things to do. Isn’t that his job for which he's being paid? On top of this, he was extremely rude to me. This sums up my experience with Savana. I’m still waiting and hoping for the pick-up and my refund. Learn from my mistake—do not trust them, and avoid ordering from them.

Hello there, we understand your frustration, and we apologize for falling short of our service standards. Share your order details at escalations@savana.com, and we'll work to make things right. Thank you for your patience.

This app is fooling around by announcing that they are giving 1 rupee sale but in reality they are just fraud people who think that normal people are fools This is just a marketing strategy in which the owners want normal people to download their app so that they can earn money .. everytime you try to select any product it shows it’s sold out .. even if you luckyly get any product in your bag then you won’t be able to purchase it … it’s showing server issue .. just tell me one thing savana everything in your app is sold out for half an hour and then just after half an hour sale everything comes back to available … do you people think that we are fools this is very sad .. if your app is good then people will automatically download your app but fooling people like this is very sad Very one of your downloaders should delete your app so that you people learn a lesson . I urge people to not get fooled like this by these kind of apps

Hey There! We're really sorry to hear about your experience. It’s frustrating when technical issues disrupt a sale and impact your experience. We’re investigating these problems to improve our system and ensure a better experience in the future. Your feedback is important, and we appreciate you sharing it.