Tira: Online Beauty Shopping 4+

Made the mistake twice of ordering from TIRA..the first order got delayed by a month & mind you these products were easily available on Nykaa & other offline stores as well..but I thought to give it a try since the offers were good & it was supposed to be a wedding gift for a close family member..imagine my horror when even after ordering 3 weeks prior,I got them after the wedding was over & that too after numerous mails & calls & the 2nd time my order got cancelled even after i had made the payment!!. no reason given..their payment modes also suck..unlike Nykaa they don’t have a COD option either!!..when I contacted them the customer support executive was like “it was a technical glitch” that’s why it got cancelled..we’ll make sure it won’t happen again!🤷🏻‍♀️

Dear Customer, we apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

I recently ordered a HUDA Beauty kit from Tira. There should have been 4 items inside the box. The outer packaging was perfect. When I opened the box, one item was missing. When I raised a complaint they assured me that they will look into the matter and asked for 48 hours for investigation. I followed by but no update was given. They responded after 4 days and said they have a CCTV footage which shows everything is fine on their end and that package has 4 items. They asked for my email id which I shared for getting the footage but got no mail from their end. They then asked for alternative email which I gave but again the same thing happened. I got no mail no footage. I updated them that I still don’t have the footage and then they stopped all the communication and on the app marked the ticket as successful and closed it mentioning we will not provide any resolution on this further. This is their customer support. It is pathetic. The app is pathetic. Everything is pathetic. They are scammers. Please beware, don’t order combos from them because this give them the chance to club items together and then you can’t track each item. They don’t provide any resolution at all for days and let the return window time slip away.

Dear Customer, we understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

Please don’t buy from this app. Firstly they’ll not provide you with your orders and then you can just keep begging them for your refund but they will never give you back. You can keep calling them but ultimately you’ll get tired and forget about your money. I have got every detail with me. If you ever purchase from them, keep that in mind that you should not do online payment. They are scamming people. Never expected this from a reliance company. Trust me they’re worst. The other apps are not so bad. Their customer care is so bad. It’s unbelievable. They’ll make you beg for your own money but still won’t give it back. They’ve already stolen my money. So please save yours! I’ve sent them so many mails and called them so many times but they just don’t care. They asked me for every detail. I’ve send them. I’ve even send them the video of opening my package. Two products were missing. I had ordered 6 products and got only 4. I provided them every information that they asked for! I still have the photos of it. They just don’t care. I even cried because it’s my hard earned money, but they just cheated me. So please save your time and money.

Dear Shambhavi, we understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.