Beaton

Some great thoughts from Jon Huxley which are no less applicable to the UK as they are to NZ, relying on Beaton data. HT to Kevin Wheeler for the spot.

Cost consciousness is very important at the moment! Beaton data confirms that. Having just concluded a large client satisfaction survey exercise with a group of law firms up and down NZ, several things stood out as important to law firm clients as drivers of their satisfaction. One was undoubtedly 'cost consciousness.' NOT low fees. NOT being cheap. Being cost conscious is about valuing your client's dollar as if it were you own. Watch my latest video to learn more

For the last three months, Wheeler Associates working with our strategic partner Beaton has been piloting our Debrief post engagement feedback service for a global accounting firm network across their Middle East region. I’m pleased to report that this has been well received by our client and we look forward to continuing to deliver this service to their ME member firms in 2025 as well as rolling it out across their other regions. Debrief is a state-of-the-art post matter/engagement feedback service which gathers client feedback via a combination of online self-completion questionnaires and telephone interviews, and provides insight to PSF client service teams after every significant piece of work undertaken for a client. This insight can then be used to improve and track the client service experience for the client. If you would like to know how this service could benefit your firm, please get in touch. #Debrief #clientfeedback #Beaton

We love turning ordinary into extraordinary, and delivering on promises that are never generic. Thanks Todd Battley and AECOM for trusting us to inform your strategic goals.

Why should organisations monitor customer or client trust? Operations Lead and Senior Researcher Shanan Kan explains how it directly impacts profitability.

The importance of trust can’t and shouldn’t be underestimated.   Edelman's Trust Barometer in 2022 found that 88% of consumers say trust is a deciding factor when choosing between brands.   Beaton Benchmarks 2024 research recently reiterated this, finding that when clients trust a firm they use, they are:   ✅Almost certain to consider using the firm again in the future; ✅Two and a half times as likely to use that firm the most; and ✅More than twice as likely to be prepared to pay higher fees to use the same firm.   Click here to see the full research: https://lnkd.in/gwY8t3Cs   #Lextel #LextelPartners #professionalservices #trust #authenticity 

Here's a must-read for professionals in all industries. A timely article we were grateful to work on with our partner Westpac - speaking with Paul Goessler, Genevieve Collins and George Beaton about the opportunities and risks presented by AI in professional services. Is AI changing your practice? Let us know in the comments 👇

Thank you once again to ACE New Zealand for allowing Beaton to join you as a sponsor at Futurespace 2024. As ever, a fantastic event and thought provoking speakers! #futurespace2024

🚨 If you've followed recent news in professional services, you will understand just how dangerous losing clients’ trust is for business. Our latest article reveals the red flags to look out for. 🚨