HumanableCX’s cover photo
HumanableCX

HumanableCX

Software Development

Sydney, New South Wales 132 followers

Acquire, engage and retain customers with our CX engagement interactive video SaaS platform

About us

The HumanableCX Customer Engagement SaaS Platform brings a real human touch to digital transactions, amplifying 360 interaction. Our platform automates online workflows and interfaces across the customer lifecycle from acquisition, through to engagement and retention, delivering breakthrough customer experiences. We build, manage, and analyze all customer interactions, creating highly personalized multi-modal conversations. Our automated, frictionless omnichannel conversational and visual automation combines the best of AI with real human engagement. Financial services companies are upgrading and automating their CX technology and increasingly digitizing all customer interactions. HumanableCX solution integrations are streamlined, offering quick to market advantages. customers are now expected to manage more of their own accounts and services online - often forced to navigate a complex process or interface, that can lead to increased churn. New customer acquisition is also reduced, with the abandonment rate for online financial services now at 84% - Gartner. Not surprisingly, online customer experience is now more important than ever. HumanableCX solutions lead customers through onerous online tasks with a breakthrough interactive video experience. With the care and attention of a real human concierge customers are guided through complexities, all the way to fulfilment.A ‘first’ for Digital First Through heightened interactivity, customers chart their own journey at every moment that matters, enabling seamless completion of applications, transactions and purchases. Our 'human-first' platform enables digital/neo-banks, robo-advice, wealthtech and insuretech customers to experience frictionless sign-up, on-boarding and renewal journeys through our patented virtual video concierges. This reduces customer acquisition costs and churn, as well as contact center traffic. Our full suite of analytics captures engagement performance and and CTA metrics.

Industry
Software Development
Company size
11-50 employees
Headquarters
Sydney, New South Wales
Type
Privately Held
Founded
2020

Locations

  • Primary

    Stone & Chalk, Level 4

    11 York St Sydney 2000

    Sydney, New South Wales 2000, AU

    Get directions

Employees at HumanableCX

Updates

Similar pages