Influx

The holidays are prime time for eCommerce businesses, but planning for Black Friday and Christmas can be a logistical nightmare. Leanne Harte, Customer Support Manager at Intercom shares her tips on how to set up your support team for maximum success during the holidays. 👀 Here's a peak: “Armed with data, we’re able to establish shifts for each day over the break, and how many people we would need for each shift.” Start the prep now and learn how to plan your support team for the holidays 👉 https://lnkd.in/gy46YMmv

Strategic prep for Black Friday & Cyber Monday can drive up to 50% of an e-commerce business's annual revenue. 🚀 In our latest eBook, we share insights and strategies developed from partnering with hundreds of high-growth e-commerce businesses. You'll get actionable strategies to: → Enhance omnichannel customer experience → Embrace AI-powered tools → Adopt proactive engagement tactics → Boost long-term sales and loyalty → Set your team up for success Start planning now. Get the eBook 👉 https://lnkd.in/gMrV3Wuh

When flights change, Suntransfers' top-notch customer service doesn’t. Check out how Influx helps Suntransfers deliver 24/7 multilingual support to their customers. Read the case study 👉 https://lnkd.in/gwzeUbwz #CustomerService #CustomerSupport

It's no secret that customers want—and expect—fast responses, but for travel-related support, quick service is more than a want; it's a necessity. (Shoutout to those unexpected flight changes!) ✈️ Suntransfers is a leading online provider of private airport transportation. They partnered with Influx to deliver multilingual, 24/7 customer service. And not to pat ourselves on the back, but the service quality is pretty great, with over 77% of customers leaving their recommendation alongside a 5-star review. Check out the case study ⬇️

An overwhelming backlog can seriously hurt your first response time — just ask this eCommerce roller skate company! 🛼 With over 2,300 tickets piling up, customers were waiting more than 3 weeks for a reply. Influx stepped in with 2 agents who cleared the backlog in just 10 days, getting first response time under control and maintaining inbox zero. Check out the full story → https://lnkd.in/gPQ-2KsQ #CustomerService #CustomerSupport #ECommerce #TicketBacklog

Managing #ticketbacklog is one of the toughest hurdles in customer service. If the backlog exceeds 10 - 20%, it can start to negatively affect your business. 🛼 See how a popular eCommerce roller skates brand worked with Influx to clear a 2,300 ticket backlog in 10 days—then maintain inbox zero.

For eCommerce brands like Tipsy Elves, the holidays bring massive demand—and that means scaling customer support fast. Tipsy Elves partnered with Influx to scale their team 5x to meet the surge, all while achieving a 92% CSAT. 💡 Discover how Influx helped navigate the holiday rush with flexible, scalable support solutions. Read the full case study 👉 https://lnkd.in/gjGgrqjZ #CustomerService #CustomerSupport #Scalability #CustomerSatisfaction

Managing customer support during peak seasons can be challenging—especially for brands like Tipsy Elves, known for their holiday-themed collections. Tipsy Elves’ relativity to holidays creates a unique customer service need: → Scalability during peak season → Strong focus on customer satisfaction → Workforce management and forecasting Read how Tipsy Elves turned to Influx to navigate seasonality ⬇️ #CustomerService #CustomerSupport #Scalability #CustomerSatisfaction

😡 Dealing with an angry customer? Not fun. 😀 De-escalating the conversation with proven techniques? Game changer. Get actionable tips to calm the situation, regain control, and leave your customers satisfied. #DeescalationTechniques #CustomerService #CustomerSupport

Balancing customer support headcount and costs is no easy feat! Our latest guide by Craig Stoss offers insights from Tracey Virtue, MBA and Charlotte Ward on optimizing workforce management with a simple forecasting model. Have you begun forecasting for the holidays yet? Support leaders and operations managers will find valuable strategies here to stay ahead this season.