Omneo

New Client Announcement! We’re thrilled to welcome Ena Pelly to the Omneo retail CX movement. We're busy behind the scenes working on innovative loyalty and experiences for their customers and can't wait to share what we deliver together. 🌟 #CustomerExperience #RetailInnovation #Fashion #Loyalty #WatchThisSpace

Let's face it, your customers are most likely members of your competitor's loyalty program as well. The question is, how do you make yours the one they actually use? With the holiday season approaching and economic trends still affecting spending habits, competition for wallet share is fiercer than ever. It's not enough to offer generic discounts and rewards; you need to create a functional and emotional connection with your customers. Understand their preferences, anticipate their needs and deliver irresistible experiences. Consider these strategies: - Leverage POS as well Ecom data to create tailored rewards and recommendations aligned with individual preferences. - Allow customers and staff to save the products they are considering online or in store to omnichannel lists - Focus on creating memorable moments at every touchpoint. Exceptional service and unique offerings can drive loyalty more effectively than mere points accumulation.  - Give customers control over their rewards. Allow them to redeem points for a variety of options, including experiences, limited-edition merchandise, exclusive delivery services or even donations. What are your plans to make your loyalty program feel like a VIP club, not just another discount program? #retail #CX #loyaltyprograms

Day 1 at the Customer Show, Sydney 🔥 Adele Coswello's passion and approach to building a people-first (not rego-first) customer experience never fails to impress. mycar's focus on creating genuine connections over mere transactions resonates with what we're all about: empowering brands to prioritise meaningful customer interactions and driving loyalty through personalised connected experiences. We hope to catch you on Day 2. #TheCustomerShow #CX #CustomerExperience #Omneo #SydneyEvents

Decathlon Hong Kong is offering a “Lifetime Return” to its loyalty program members. Some small caveats aside, this change effectively rewrites the return rulebook. This bold move isn't just about returns; it's about building long-term trust and delivering an exceptional customer experience. What do you think about this strategy? What would stop this from working in Australian retail? #retail #CX #Decathlon

Are you ready to offer more than basic spend-based loyalty benefits? Typical loyalty programs reward customers based on spend alone. Few encourage customers to explore and experience everything a brand has to offer. Omneo's sophisticated Achievements capability enables you to guide customers throughout their journey, acknowledging and rewarding their progress as they engage with the various products, services and experiences you offer. Achievements provide the capabilities to: ✔ Link achievements to all aspects of your customer's experience, from subscribing to owning and everything in between ✔ Use badges to highlight new and unlock exclusive access to products, services and experiences relevant to each customer ✔ Encourage exploration with skill trees, allowing customers to unlock higher levels of achievement relevant to what they most value ✔ Surprise and delight customers with hidden and mystery achievements ✔ Connect achievements with other incentive mechanics (points, tiers, rewards, exclusive access, service levels) ✔ Give your retail and service teams access to view each customer's achievements to understand their engagement and provide a more personalised experience ✔ Build achievements into the design of your staff incentive program to acknowledge their unique achievements and experience Go beyond traditional loyalty program experiences. Omneo provides retail brand teams with the technology, expertise and implementation support they need to connect the dots between their customers, teams and platforms to deliver 1:1 connected retail experiences and loyalty. #CustomerExperience #LoyaltyProgram #Omneo #Gamification

Don’t Just Reward Loyalty, Create It. Our latest blog delves into how Omneo takes loyalty and incentives beyond points and punch cards. Discover how personalised, data-driven experiences can turn customers into lifelong advocates. With nearly 90% of Australians enrolled in loyalty programs, it’s clear the demand exists—but they crave more than generic rewards. Find out how Omneo helps brands elevate loyalty by delivering bespoke, emotionally engaging experiences beyond transactions that build lasting bonds. Link in the comments. #retail #CX #bespokeCX

🚀 Exciting News: The Omneo Gorgias App is Now Live! 🚀 Building on our strong partnership with Gorgias, we’re proud to launch the Omneo app that helps retailers deliver personalised and omnichannel customer service experiences. A special thank you to Lauren Lovato at Gorgias for her incredible support and collaboration in making this integration possible. Together, this integration can: 🌟 Help your CS team to serve customers more effectively and efficiently with immediate access to customer data, including profiles, preferences, interaction history and earned loyalty incentives. 🌟 Use customer data to route tickets and power automation to ensure service requests get to the right people on your team at the right time. 🌟 Use customer data to automatically populate content in ticket responses, saving your team time and delivering a more personalised experience. 🌟 Provide your retail team access to Gorgias' service history in-store so they can create new requests for their customers. 🌟 Enrich your single/shared view of customer profiles with Gorgias ticket statuses and interactions. Omneo provides retail brand teams with the technology, expertise, and implementation support they need to connect the dots between their customers, teams, and platforms and deliver 1:1 connected retail experiences and loyalty. David Orrock Danny Phillips John Gabriel Peter Pellegrino #RetailTech #CustomerExperience #OmnichannelExcellence #Omneo #Gorgias #CustomerSupport #Partnerships

Personalisation is key to a successful loyalty program, but are you meeting customer expectations? A 2024 Adyen study reveals 26% of shoppers want faster in-store experiences and 56% prefer self-checkout, but only 12% of retailers offer it. Online, the gap is still present with just 17% enabling one-click checkout. So in this instance ‘personalisation’ means the ability for the brand to create a shop and purchase experiences that is optimised for returning, known customers. Allowing your loyal members to skip the normal lookup, payment card, tap, print receipt process that your ‘off-the-street’ unknown customers need to go through.  This differentiated approach means that your customers feel like they are invested in your brand via their ‘account’ with you, which may encourage them to walk past a competitor where they do not have such status. #retail #study #loyaltyprograms

🥂 We were thrilled to participate in a fantastic social evening at beautiful Southside in Brisbane, organized by Overdose. alongside Shopify and Yotpo! It's great to connect with so many brilliant minds in the industry and share valuable insights on Peak Performance: Optimise & Acquire. Looking forward to continue driving innovation and customer excellence together. - #Events #RetailInnovation #Collaboration #Networking

How many purchases with your brand are made by someone buying on behalf of someone else, and are you directly connected with all those who use and enjoy your products? When shared profiles muddy data, answering these questions and truly knowing your customers becomes challenging. Omneo offers the solution. Our Connected Profiles capability provides your team and customers with new service and experience opportunities. 🔄 Clearly distinguish between who buys and who uses your products and can connect with both in relevant ways. 🔐 Customers can securely share access to their product preferences with others. 🤝 Support sophisticated buying relationships between those who influence or facilitate purchases and those they purchase for, e.g. stylists, employers, friends and family. 🛒 Save product preferences to related profiles, which is great for parents shopping for their kids. 🏡 Enable household members to shop more effectively for one another. 🧹 Keep profiles clean and organised while offering shared loyalty benefits. 🎯 Equip your teams with the right context to deliver personalised and secure experiences across all channels. Grow your database, deepen customer relationships, and create more meaningful experiences, ensuring your brand stays connected with everyone who matters. Omneo provides retail brand teams with the technology, expertise and implementation support they need to connect the dots between their customers, teams and platforms to deliver 1:1 connected retail experiences and loyalty. #Clienteling #CustomerExperience #RetailInnovation #Personalisation