Snap Send Solve

People want solutions, not paperwork. When residents have to fill out detailed forms or spend too much time providing information, it’s no wonder customer satisfaction (CSAT) takes a hit. With Snap Send Solve, the process is simple. Users can submit a Snap of their issue in just 30 seconds—that’s all it takes. We capture all the relevant information needed, so you can action the request quickly and efficiently. Faster submissions mean faster fixes—and happier communities. Want to streamline your reporting process and boost CSAT? Let’s chat about how Snap Send Solve can help. #CSAT #CustomerExperience #ServiceExcellence #Efficiency #SnapSendSolve

What does better information really look like? Over the past 12 months, 94% of Snap Send Solve reports submitted through our app have included a photo, helping councils receive accurate information from the start. A recent Snap to Wyndham City Council of a damaged street sign helped them identify and restore the public signage - keeping our roads safe. When issues are accompanied by location data and photos, Solves can happen faster, improving overall community satisfaction. Want to optimise how you handle reports? Snap Send Solve is here to help. #QuickWins #BetterInformation #Efficiency #CommunityDriven

Keeping our shared spaces safe isn’t about resources — it’s about people. When it comes to safety-related issues like trip hazards on footpaths, exposed pits, and dangerous playgrounds, you can’t be everywhere at once. That’s where Snap Send Solve steps in. By activating our community of over 700,000 Snappers, councils receive real-time, crowd-sourced incident reports with the accurate information they need. With thousands of eyes on the ground, you can prioritise safety and respond faster—because when communities take charge, shared spaces thrive. Discover how Snap Send Solve can make a difference today. #CommunityFirst #SafetyMatters #SharedSpaces #SnapSendSolve

Is AI the next big shift for local government customer experience? According to Suzanne McColl, Customer Service Manager at Queenstown Lakes District Council, “I think we will see the influence and adoption of AI technology begin to shift the customer experience in local government with a desire to enhance our customer channels.” However, councils face the challenge of balancing tech adoption with community trust, Suzanne emphasises the need to “maintain that human connectivity with our community.” Our latest insights explore how councils can balance tech gains with community trust, enhancing efficiency while keeping a personal touch. Ready to transform how you engage with your community? Let’s chat! #CustomerExperience #AI #ProactiveEngagement #CommunityFirst

What a day! Our inaugural Solver Summit Victoria was an absolute blast. We welcomed 50 incredible attendees, with folks joining us from all over—from Ballarat to East Gippsland (now that's what we call dedication). Special shoutout to our expert panellists Robert Parker from Glen Eira City Council, who shared some game-changing perspectives on customer experience channels, and Sasha Lord from Hume City Council, who gave us the inside scoop on how to kick off a digital transformation project of incredible scale. Can’t wait to keep the conversations going and see where the next Solver Summit takes us. And we couldn't have done it without the wonderful team at Glen Eira Council - thank you for hosting us at Murrumbeena Park Community Hub. #SolverSummit #CommunityVibes #LocalGovernment #CustomerExperience #SnapSendSolve

Struggling to keep incident resolution to under 28 days? For those unavoidable, commonly misunderstood issues, reassigning ensures faster responses, improved workflow efficiency, and a better customer experience from start to finish. With our Reassign Feature, councils and organisations can redirect reports to the correct authority in just a few taps. The best part? The Snapper is kept in the loop with real-time updates. Get in touch to understand how our Reassign Feature can work for you. #Efficiency #CustomerExperience #ProactiveSolutions

Is local government CX meeting resident expectations? 🤔 In today’s fast-paced digital world, customers expect more from their local councils – quicker responses, smoother interactions, and proactive engagement. But how well are we really doing? Our latest white paper, ‘The State of Customer Experience in Local Government,’ takes a hard look at the current landscape. We uncover the challenges many councils face in meeting these rising expectations and why many are still stuck in a reactive mindset. But it’s not all doom and gloom! This white paper also highlights the bright spots – councils making significant strides by embracing proactive engagement strategies that not only meet but exceed community expectations. 👉 Get the paper: https://lnkd.in/gN9JR_6K #CustomerExperience #LocalGovernment #ProactiveEngagement #CommunityFirst #SnapSendSolve

Are your council’s citizens slipping through the cracks? Even though Australian councils are investing up to 30% of their technology budget to improve customer experience, many communities still feel disconnected. When residents don’t feel heard, small issues can turn into big headaches. But councils adopting a proactive engagement model are turning the tide—they’re boosting efficiency, building trust, and strengthening relationships with their community. In fact, some councils are achieving over 85/100 in customer satisfaction—and seeing residents return to engage again and again. Want to know how your council can better connect with these silent citizens? Stay tuned – you won’t want to miss this. 🚀 #CustomerExperience #ProactiveEngagement #CommunityFirst #Efficiency

On the ground in Queensland, building stronger connections. The City of Moreton Bay is one of Australia’s largest and fastest growing councils, with over 500,000 people! This week, Danny Gorog and Jessica Rogers met with Scott Waters MAICD MLGMA, CEO and Peter B., CIO. We discussed how Snap Send Solve has become a key channel for community reporting and the digital transformation journey council are on, and to ensure systems and processes are ready for the huge population growth in the future. If you’ve been working on council plans and CX strategy, they’re ones to watch. #CommunityFirst #Efficiency #ProactiveSolutions #SnapSendSolve

Illegal dumping is draining your community’s resources. A new study shows illegal clothing dumping near charity bins racks up $18 million in waste management costs each year for Australian charities. With over 1,300 Snap Send Solve reports of discarded clothing near charity bins in 2024 alone, identifiable hotspots are emerging in Victoria and New South Wales. High-report areas drive community-fuelled insights for local councils to prioritise resources more effectively, addressing problems before they grow. Want to understand your local hotspot data? Get in touch with us to access your live dashboard. #CustomerExperience #DataDriven #CommunityFirst