FORWARD

Join our Tribe as an 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 ! #hiring 💥 👉🏼 https://lnkd.in/ebWyMZV9 We’re on the hunt for an #AccountManager to join our tribe! 🚀 Are you passionate about building strong 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 and driving growth with Salesforce solutions? Then we want YOU! 💼 As an Account Manager, you'll be the primary link between our customers and internal teams, ensuring smooth alignment with business objectives. If you excel at communication, love collaborating, and are ready for a new challenge, this is your moment to shine. ✨ Apply today https://lnkd.in/ebWyMZV9 📩

What I noticed being 1,5 years in the role of Head Of Salesforce Marketing at FORWARD is that many Salesforce #customers actually have quite a few challenges understanding and using the technology. It also becomes clear that if they already have a partner, they actually experience them as a ticketing system, which therefore lacks #strategic #guidance. In extreme cases, they consider it a lock-in. That is why we have successfully established a #coaching #formula and have already landed it well with several customers. https://lnkd.in/esD8Artr In short, what it entails: #Intake, #Audit, #Training or Design #Sprint, On-the-job #coaching (dedicated coach). Starting at 15k it delivers immediate value. An evaluation follows afterwards to define next steps, if needed. Want to know more? Please reach out. We are here to help and let you grow! Spire. #SFMC #Marketing #Cloud #Strategy #Training #Coaching #Enablement #Salesforce

🚀 Introducing Project 4.0: Roomservice for FORWARD🌍 We’re excited to share our vision for Project 4.0, an innovative multi-platform application designed to streamline the way employees reserve their workspaces. By empowering teams to plan their workday more efficiently, we are enhancing collaboration, communication, and overall productivity. Our goal is to create a flexible, modern work environment where collaboration thrives and team members are empowered to make the most of their office space. This project is driven by our amazing team: Steve Verboven, Anthony V., Xandro Van de Voorde, Floris Van Rooy, Milan Reverendo and me. Together, we're committed to driving innovation and creating solutions that make a real impact. Stay tuned for more updates as we continue to innovate and improve! #Innovation #Productivity  #OfficeSpace #Collaboration #Teamwork #Flexibility #thomasmore #itfactory

Yesterday, the VodafoneZiggo team gathered for a quarterly planning event! After talking strategy, they unleashed their inner artists with a fun paint challenge. 🎨🧑🎨 The perfect way to spend some time together and have fun. 💙 

You’ve heard about Salesforce #𝗔𝗴𝗲𝗻𝘁𝗳𝗼𝗿𝗰𝗲 — but what does it really do? 🤖 Register now: https://lnkd.in/esx4E_-7 Join our Agentforce expert, Stephane Plancke, for a live demo where you’ll get: 💡 real-life examples of Agentforce 💡 insights on how to customize AI agents 💡 the chance to ask your questions during the live Q&A 📅 Thursday January 16 ⏰ 4:00 PM - 4:30 PM 📹 Can’t attend live? No problem! Register today, and we’ll send you the full recording after the webinar.

If there is one major gift I could give you for 2025, it would be the gift of building meaningful relationships with your customers. It doesn't make sense to blast full databases if less than half are responding. That actually means you're paying big bucks to annoy people with a message they don't want to receive, and on top of it, your numbers are impacted since you focus on the wrong data. Actually, start by practicing what you preach and go for real personal communication and no longer spray-and-pray tactics. How do you do this? Here are 5 tips to make technology work for you: 1. Use #Einstein #Engagement #Scoring: Salesforce Marketing Cloud analyses reporting insights and will automatically put your audience into 4 dynamic groups. Using target groups like Window Shoppers, Loyalists, Win-back/Dormant, and Selective Subscribers, you can tailor your message based on interest. 2. Start using Einstein #STO: Einstein Send Time Optimization in #SFMC determines the best time to send a message. Using machine learning, Einstein predicts optimal send times so that a user is more likely to engage with your message. 3. Monitor and clean #bounces: It is only costing you money to keep email addresses in your marketing automation tool. Plus, there is still the risk you keep them in your targeting, which in turn is bad for your #deliverability. 4. Check your #Senderscore: Speaking of deliverability, the best way to check this is to check your IP reputation on SenderScore.org. A bad IP is impacting your entire infrastructure and therefore also the sending to true brand lovers. 5. Analyse your #data beyond email: There are so many data points to look at. Maybe they are not responsive over email, but they are frequent buyers, and that includes online and offline. Tools like Salesforce Data Cloud can help you bring clarity. Hope this helps. Feel free to reach out if you need some help, and that includes some #Strategy help too. We cover it all and even have some nice accelerator packages for it. After all, "A vision without a plan is just a dream." Let us help you make the most out of this new year. Success! FORWARD Spire. Salesforce

With 2024 coming to an end, we proudly look back at 2024 full of incredible memories, new collaborations and hard work as a tribe!💪 Cheers to another great year! 🥂💙

Finding your customers' perfect fit is easy with Agentforce. It tailors recommendations based on shopping history, freeing stylists to create meaningful relationships. Humans with agents drive customer success in style. See what AI was meant to be: sforce.co/3XpliuT

Check out the In-Store Holiday Gift Inventory at our customer Schoenen Torfs. Say goodbye to the gap between online and in-store shopping! With Salesforce’s latest B2C Commerce innovation, the powerful 𝗜𝗻-𝗦𝘁𝗼𝗿𝗲 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 functionality, retailers can now seamlessly bridge digital and physical #retail operations. 💡 𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀: Shoppers can easily see, search, and filter which Christmas gifts are available in the store they’re visiting. Missing something? No worries—have it delivered straight to their home! This smart functionality transforms the #omnichannelexperience and ensures a smooth and connected #shoppingjourney that drives foot traffic and keeps customers coming back. Curious to learn more? Let’s connect and discuss how we can help you strengthen your retail strategy 📩 𝗶𝗻𝗳𝗼@𝗳𝗼𝗿𝘄𝗮𝗿𝗱.𝗲𝘂.

Just attended an inspiring session by Katelen Perez T'Seyen at the BAM Marketing Congress. This session emphasized and confirmed where we at FORWARD believe in - the power of #Personalization. At FORWARD we use #Salesforce Marketing Cloud to help our customers create meaningful email journeys. I also rely on it (specifically Account Engagement) for our own external newsletters, onboarding flows,… to engage with our customers, prospects, and tribe members. Excited to dive deeper into acting on behavioral data and turning insights into action, with a strong focus on segmentation and automation. Grateful to be surrounded daily by such amazing experts! 💙 Thank you Katelen Perez T'Seyen for your tips and inspiration!