Customer Link

Major changes are on the horizon for the life sciences industry. With Veeva ending its partnership with Salesforce in September 2025, your CRM strategy is at a crossroads.   This transition brings complex challenges, from data migration risks to ensuring business continuity. But with the right partner, you can turn this change into an opportunity. As an experienced Salesforce partner and with extensive expertise within pharmaceutical companies, like Johnson & Johnson, Elanco, Abbott, UCB… Customer Link can help businesses ensure a scalable, future-proof CRM with minimal risk. Are you ready to take action now? ✅ Future-proof your CRM with a scalable platform like Salesforce Life Sciences Cloud ✅ Minimize risks with a well-planned migration strategy ✅ Optimize for long-term success with advanced Salesforce capabilities Read our article below to learn more and contact us for expert guidance. 👇 #SalesforceVeeva #SalesforceExpert #DigitalTransformation #CustomerLink #SalesforceConsultant

Join us at Service AI Day on April 3 in Brussels with Spire & Salesforce. The perfect opportunity to discover how Agentforce and AI-powered agents can transform customer service, streamline operations, and drive efficiency - And to connect with our experts to see how it fits your business! 🚀 #CustomerLink #MemberOfSpire #Spire #Agentforce #SalesforceConsultancy

Wrapping up the High Level Discovery at Profel Group! 🚀 After two months of deep dives into Profel Group’s digital ambitions, we succesfully completed the High Level Discovery Analysis. The goal? To map out how Salesforce can elevate their (pre)sales, field service, and marketing operations. Through as-is discoveries, to-be discoveries, and scoping sessions, we: ✅ Gained deep insights into their existing workflows ✅ Identified key optimization opportunities ✅ Defined a clear roadmap for implementation This discovery phase allows Profel to unlock Salesforce’s full potential and shape an ideal set-up tailored to their needs. With a clear strategy in place, we’re ready to move forward and bring their CRM vision to life. Always a pleasure to collaborate with such an experienced and forward-thinking team of Spire. members! Jonas Meys Caro Coox Catrien Janssen Stephane Plancke, Pieter Sannen, Sofie Vanwelsenaers Excited for the next steps in this partnership! Ready to unlock your Salesforce potential? Contact our consultants today 👉https://lnkd.in/eWvzuDCX #Salesforce #CRM #SalesforceConsulting #FieldService #DigitalTransformation

As a proud member of Spire., we’re excited to see our collective impact recognized at Salesforce's Appreciation Dinner for Platinum Partners in the Netherlands. We're thrilled to receive the Partner Appreciation Award celebrating our strong collaboration and shared success with Salesforce. Excited to see what the future holds! 🚀 #CustomerLink #SalesforcePartner #MemberOfSpire #SalesforceConsultancy

How do you modernize outdated, paper-based processes? With the right expertise, a hands-on approach, and a deep understanding of public sector challenges. That’s exactly what Customer Link delivered when working with Digipolis Antwerpen to optimize workflows for the Stad Antwerpen’s Environment Department. A few weeks ago, Jonas Meys provided hands-on training to equip teams with the knowledge and confidence to make the most of their new digital tools: 📌 User Training focused on practical, day-to-day Salesforce use, guiding employees through key workflows so they can apply them immediately. 📌 Admin Training empowered system administrators with the skills to manage users, templates, reports, and configurations independently, ensuring long-term sustainability. By combining technology with people-first training, Customer Link set Antwerp’s teams up for success. Ready to elevate your digital transformation? Let’s talk. 👉 https://bit.ly/43qhkFD #Salesforce #DigitalTransformation #CustomerLink #Consultant

Last Tuesday, Lotte Van Cleemput represented Customer Link & HAVIK - Marketing automation at an inspiring knowledge-sharing session within the Spire. network. How can we, as partners, create even more value within the Salesforce ecosystem? That was the central question that brought us together. With valuable insights from Barry Bongers, Simon Marechal, and Katja Guerra, and open discussions about successes and challenges within the ecosystem, we explored new ways to strengthen our partnership and drive impact. Thanks to this exchange of knowledge, we continue to grow, innovate, and make an impact as partners. Here’s to ongoing collaboration and progress! 🚀 #Spire #MembersOfSpire #MembersWithImpact Biztory - Brightfox Nederland - Brightfox Belgium - Customer Link - HAVIK - Marketing automation - Dots & Arrows - Forward - GoSoniq - Codux #CustomerLink #Salesforce #KnowledgeSharing #Partnership

When Belfius Direct Verzekeringen Assurances challenged us to optimize their customer service operations, we delivered solutions tailored to their specific needs. By integrating AI-driven solutions like real-time call transcriptions and predictive feedback loops, we transformed their customer service operations. Our collaborative approach ensured every solution was perfectly aligned with their unique needs—because for us, it’s not just about implementing tools, it’s about creating real, measurable value. 🚀 Smarter workflows. 📈 Enhanced decision-making. 💡 Personalized customer experiences. Curious about what else we did for Belfius Direct? Read the full case to discover how we transformed their customer service experience. #Salesforce #CustomerExperience #DigitalTransformation #CustomerLink #SalesforcePartner #MemberOfSpire

Short Ski 2025: That’s a wrap! 🎬 Together with BeBold , HAVIK - Marketing automation, Krew and ELEVATE België we took on the mountains for our annual teambuilding. From carving up the slopes to après-ski fun, we couldn’t have asked for a better team to share this adventure with! A huge thank you to everyone who joined and made this trip one to remember! ❤️ #BeBold #HAVIK #CustomerLink #ShortSki #ElevateIT #TeamBuilding #SkiTrip

What happens when you combine the real-time communication power of Slack with the CRM expertise of Salesforce? Magic. 💡   In our latest article, we explore how Salesforce & Slack integrations can transform your team's workflows, streamline communication, and boost productivity. Discover how Customer Link’s consultants create tailored solutions that deliver real results. Read it here! 👇 #CustomerLink #SalesforcePartner #MemberOfSpire #Slack  

🚀 Optimizing customer service at scale with Salesforce – that’s what Belfius Direct Verzekeringen aimed for when they partnered with Customer Link. Thanks to the expertise of our Salesforce consultants Stijn Mangelschots, and Jan Youlton, we refined their existing setup, integrated AI-driven insights, and tailored solutions that helped them deliver faster, smarter, and more personalized service to millions of customers. Curious how we did it? Check out the full story and discover how a human-centric approach made all the difference. 👇 #CustomerLink #SalesforcePartner #MemberOfSpire #CustomerSuccess #BelfiusDirect